Russian Helicopters, part of State Corporation Rostec, is working to improve services and create a “single-window system” – a new form of cooperation with foreign customers based on a new after-sales service strategy. A pilot project is currently being implemented in India.
The new format focuses on centralization of all processes related to after-sales services, and is the first step in providing integrated support and transitioning to helicopter service contracts covering their entire life cycle. Russian Helicopters, which designs and manufactures rotorcraft, intends to utilize existing cooperation with other Russian companies taking part in helicopter building to ensure operability throughout the full lifespan of the machines.
“For us, it is important to provide timely and quality service for Russian helicopters in India. As part of the single-window system, the holding company and parts suppliers for Russian-made helicopters will develop a complete structure of services for such helicopters for foreign operators. We will implement these acquired best practices into the global after-sales system of Russian Helicopters,” said Igor Chechikov, Russian Helicopters’ Deputy CEO for Aftersales Service, during Aero India 2017 exhibition.
Per Russian Helicopters specialists, the single-window system will increase quality of service to beat foreign competitors. With the implementation of this system, operators will avoid negotiating with hundreds of parts manufacturers as they will have “the single window” to obtain the entire range of after-sales services for the Russian made helicopters.
The system will not only significantly ease the process of setting up maintenance and repair for operators but will also reduce time to provide such services. In addition, operators will get spare parts and services certified by Russian Helicopters.
Russian Helicopters is currently involved in the process of approving long-term contracts on supply of spare parts and provision of services with operators. The holding company is also testing a method and conditions for cooperation with parts suppliers for the Russian helicopters operated by foreign customers through the “integrated center for after-sales services”.
- Ribbon Cutting Ceremony for New Tunnelton Helipad
- Helimission Approved to provide Services in Himachal Pradesh
- Rapides Regional Medical Centre awaits FAA Helipad Approval
- Sikorsky complete first year of S92 spares centre in Norway
- Malaysia celebrates 50 years service of S-61 fleet
- Eagle Copters Australasia to represent Dart Aerospace in Asia Pacific region
- Blue Hawaiian partners with ranch for new tour
- Boeing expect US Army to save $1 Billion by picking MH-139
- Unitech delivers new weapons pylon for US Army Black Hawks
- Alberta hospital helipad vandalised
- Travis County to sell UH-1 and replace EC145s
- Thai Aviation Services picks Skytrac for S76D and S92 fleet
- Yorkshire Air Ambulance achieves NVIS status
- Helicentre launches sixth year of Pilot Scholarships
- RACQ LifeFlight builds new base at Archerfield
- Russian Helicopters to participate in China Helicopter Expo 2017
- India approves Able Aerospace MRO solutions
- Helicopter crash in lake
- Boeing awarded $19M contract for field service representatives for the CH-47
- SAFE Structure designs industry first B429 maintenance stands