Russian Helicopters, part of State Corporation Rostec, is working to improve services and create a “single-window system” – a new form of cooperation with foreign customers based on a new after-sales service strategy. A pilot project is currently being implemented in India.
The new format focuses on centralization of all processes related to after-sales services, and is the first step in providing integrated support and transitioning to helicopter service contracts covering their entire life cycle. Russian Helicopters, which designs and manufactures rotorcraft, intends to utilize existing cooperation with other Russian companies taking part in helicopter building to ensure operability throughout the full lifespan of the machines.
“For us, it is important to provide timely and quality service for Russian helicopters in India. As part of the single-window system, the holding company and parts suppliers for Russian-made helicopters will develop a complete structure of services for such helicopters for foreign operators. We will implement these acquired best practices into the global after-sales system of Russian Helicopters,” said Igor Chechikov, Russian Helicopters’ Deputy CEO for Aftersales Service, during Aero India 2017 exhibition.
Per Russian Helicopters specialists, the single-window system will increase quality of service to beat foreign competitors. With the implementation of this system, operators will avoid negotiating with hundreds of parts manufacturers as they will have “the single window” to obtain the entire range of after-sales services for the Russian made helicopters.
The system will not only significantly ease the process of setting up maintenance and repair for operators but will also reduce time to provide such services. In addition, operators will get spare parts and services certified by Russian Helicopters.
Russian Helicopters is currently involved in the process of approving long-term contracts on supply of spare parts and provision of services with operators. The holding company is also testing a method and conditions for cooperation with parts suppliers for the Russian helicopters operated by foreign customers through the “integrated center for after-sales services”.
- Bell-Boeing awarded $35M contract for V-22 Support
- Life Link III launches OneLink mobile app
- Great North Air Ambulance plans to upgrade Cumbrian airbase
- Lincs and Notts Air Ambulance to go 24×7
- Sikorsky awarded $19M contract for MH-60R Modification
- Falcon looks at expansion by exhibiting at first Kuwait Aviation Show
- Sundance Helicopters launches new Romantic flight packages
- Falcon Aviation Services wins Kuwait offshore contract
- Kong awarded patent for suspended load stabilisation system
- Airbus awarded patent for method of determining Helicopter ground speed
- HAL and Safran to set up engine facility in Goa
- First AW169 operational in Nordics goes live with Babcock
- Coroner cites need for better Police Helicopter in Western Australia
- New AW109 and AW139 service centre at Milan Linate Airport
- UK – Salford Royal Hospital to add helipad
- Haines Assembly backtracks on new heliski area
- Maverick Helicopters Expands Hawaiian Operations to Kauai
- Modernized Ka-27M enters service with Baltic Fleet
- Russian Air Force prepares for Ansat-U training from March
- Yorkshire Air Ambulance Wins National Award