As part of its ongoing journey towards improving customer satisfaction, Airbus is implementing QR codes as a means of collecting customer feedback following each spare part delivery originating from Marignane, France.
Upon receipt of a package, customers can scan the affixed QR code using their smartphone, displaying a webpage on which they can select their level of satisfaction and share their comments concerning the delivery.
This service will be available from Airbus’ two other helicopter logistics hubs based in Dallas, Texas and Hong Kong by the end of 2017.
This new feedback process allows Airbus to take customer feedback into account immediately, proposing and implementing solutions when needed.
More than 97 percent of Airbus’ helicopter spare parts deliveries are delivered on time by the customer’s requested delivery date. This number rises to 98 percent when customers plan their orders at least 15 days in advance. The farther ahead customers book their planned orders, the higher the compensation paid by Airbus Helicopters should the delivery fail to arrive on time. Compensation is capped at up to 8 percent.
HCare is Airbus’ redefined services offer, which emphasizes the company’s commitment to service quality and performance and provides the rotorcraft industry’s most comprehensive service coverage. HCare is the product of a company-wide transformation, and underscores a commitment to continuous improvement across the entire offer, bringing tailor-made and competitive services to the customers’ doorstep.
- Autonomous Helicopter Technology Wins Another Major Award
- The Bell Air Taxi Takes Uber Elevate Attendees For A Ride
- Bell V-280 makes first cruise mode flight
- Airbus to offer H135 to U.S. Navy
- Honeywell Introduces New Flight Data Monitoring App
- Lee County acquires six Airbus H125s
- Coptersafety appoints Head of Development and Test Pilot
- NASA to Send Helicopter to Mars
- Sikorsky Begins Deliveries to the U.S. Marine Corps
- Reignwood Star to receive Rolls-Royce M250 and RR300 Support from StandardAero
- Medical Lead for Hampshire and Isle of Wight Air Ambulance Appointed
- HeliOffshore 2018 Conference Proceedings
- Whirly-Girls Mid-Year Scholarship Cycle Enters Last Week
- Essex & Herts Air Ambulance Aeromedical Conference confirm speakers
- Bell 505 receives certification in China
- Bell Boeing JPO awarded $25M contract for V-22 Spares
- Helicentre 2019 Scholarship Programme Now Open
- HAI Matt Zuccaro testifies before Senate committee on UAS integration
- 2018 SMTA Scholarship Winners
- Coast Guard Cadets Redesign Helicopter Rescue Basket