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Airborne Engines Improves Customer Support

Airborne Engines Improves Customer Support

M International, a leading provider of aftermarket technical, MRO, and supply chain management services for the aerospace and defense industry, is pleased to announce that Airborne Engines Ltd., specialists in Honeywell T53 and Rolls-Royce M250 Engine maintenance, has made significant changes to their Customer Support and Service team. “You gave us your feedback and our… Read more »

Source: Airborne Engines, 13-Mar-17

Safran signs Bell Helicopter’s Training Academy for first Bell 505 customer support contract

Safran signs Bell Helicopter’s Training Academy for first Bell 505 customer support contract

Safran is proud to announce the signing of the first 5Star Plans contract to support Arrius 2R engines operated by Bell 505 customers. This contract has been signed with the Bell Helicopter’s Training Academy that will operate two Bell 505 aircrafts. 5Star Plans is a new Safran Helicopter Engines support contract dedicated to customers operating… Read more »

Source: Safran, 10-Mar-17

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Able debuts 24-hour AOG support

Able debuts 24-hour AOG support

 Able Aerospace Services, a Textron Inc. (NYSE: TXT) company, has launched the Able after hours Help Desk, establishing 24-hour, industry-leading Able support for customers with fixed-wing and rotor-wing Aircraft on the Ground (AOG). The Help Desk will work in tandem with Able’s weekday customer service team to provide around-the-clock, seven-days-a-week AOG assistance. “AOG is a… Read more »

Source: Able Aerospace, 26-Oct-16

Bell Strengthens Customer Support Capabilities in Europe

Bell Strengthens Customer Support Capabilities in Europe

Bell Helicopter, a Textron Inc. (NYSE: TXT) company, and its Authorized Customer Service Facility (CSF), Agrarflug Helilift, announce today that Agrarflug Helilift is in the process of obtaining an expanded capability to support medium tailbooms for the Bell 212 and 412 aircraft– continuing to strengthen aircraft support for European customers. As a Bell Helicopter Authorized CSF,… Read more »

Source: Bell, 13-Oct-16

Customer Rollout of Innovative MyP&WC Power

Customer Rollout of Innovative MyP&WC Power

Pratt & Whitney Canada (P&WC) announced that MyP&WC Power, the company’s new online customer service portal, featuring an easy-to-use shopping cart and advanced transactional and search capabilities, now has more than 14,000 users and will complete its progressive rollout to all customers in a matter of weeks. P&WC is a subsidiary of United Technologies Corp…. Read more »

Source: P&WC, 02-Sep-16

Sikorsky and Bristow sign 10-Year S-92 support deal

Sikorsky and Bristow sign 10-Year S-92 support deal

Sikorsky and Bristow Helicopters today signed a 10-year agreement providing Bristow’s S-92® fleet with extended support for its aftermarket material needs. Sikorsky’s Total Assurance Program provides Bristow continued aftermarket support to operate its S-92 fleet within a known budget, reducing the risk of unplanned costs. The contract was signed in a ceremony at the 2016… Read more »

Source: Sikorsky, 12-Jul-16

Sikorsky and Babcock Sign 10-Year S-92 Support Agreement

Sikorsky and Babcock Sign 10-Year S-92 Support Agreement

Sikorsky and Babcock Mission Critical Services Ltd. today signed a 10-year agreement providing Babcock’s S-92® helicopter fleet with extended support for its aftermarket material needs. Sikorsky’s Total Assurance Program provides Babcock continued aftermarket support to operate its S-92 fleet within a known budget, reducing the risk of unplanned costs. Babcock MCS Ltd. is a division… Read more »

Source: Sikorsky, 12-Jul-16

Customer Advantage Plans from Bell to launch in Europe with Heli Charter

Customer Advantage Plans from Bell to launch in Europe with Heli Charter

Bell Helicopter, a Textron Inc. (NYSE: TXT) company announced today that Heli Charter UK will be its Customer Advantage Plan (CAP) launch customer for the European region – choosing the support solution on their existing Bell 429. The company additionally secured an order for a 407GXP through Heli Charter UK, for a private customer. Heli… Read more »

Source: Bell, 06-Apr-16

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P&WC Amplifies Efforts Across the Board to Support Helicopter Customers

P&WC Amplifies Efforts Across the Board to Support Helicopter Customers

Pratt & Whitney Canada has launched several innovative solutions and offerings to deliver high value to its turboshaft customers around the world. These innovations provide real-time savings, reduce costs, create stable maintenance environments and enhance aircraft availability for the company’s growing customer base in this segment. P&WC is a subsidiary of United Technologies Corp. (NYSE:UTX)…. Read more »

06-Mar-16

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Eagle Copters Australasia appointed Bell Customer Service Facility

Eagle Copters Australasia appointed Bell Customer Service Facility

Bell Helicopter announced today that Eagle Copters Australasia Pty Ltd. will be appointed as a Bell Helicopter Authorized CSF in Eastern Australia. “Bringing on Eagle Copters Australasia as an Authorized CSF reinforces our commitment to enhancing the regional support customers need to continue their operations,” said Sameer Rehman, Bell Helicopter’s vice president of sales for… Read more »

Source: Bell, 03-Mar-16

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Sikorsky Launches Customer Care Center

Sikorsky Launches Customer Care Center

Sikorsky, a Lockheed Martin company (NYSE:LMT) today unveiled several initiatives to provide new and enhanced services supporting the company’s customers. The announcements were made at the 2016 Helicopter Association International Heli-Expo show. “Sikorsky is focused on enhancing customer support and achieving excellence in customer satisfaction,” said Joe Triompo, vice president, Sikorsky Customer Support. “We are… Read more »

Source: Sikorsky, 02-Mar-16

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Rolls-Royce expands service offerings for M250, RR300 engine fleets

Rolls-Royce expands service offerings for M250, RR300 engine fleets

Rolls-Royce has signed new agreements with repair and overhaul facilities to offer M250 and RR300 engine operators even more options for their service needs. Two current M250 service providers in the Rolls-Royce FIRST network will become Authorized Repair Facilities for RR300 engines, while a new service provider in Brazil will join the FIRST network and provide services… Read more »

Source: Rolls-Royce, 02-Mar-16

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ProPilot names Bell number one in customer support for 22nd consecutive year

ProPilot names Bell number one in customer support for 22nd consecutive year

Bell Helicopter, a Textron Inc. (NYSE: TXT) company today announced that it has been once again voted number one in customer support by Professional Pilot magazine. Ranking at the top in each of the seven categories, Bell Helicopter has won the top honor for the helicopter industry for its 22nd consecutive year. “Our goal is… Read more »

Source: Bell, 02-Mar-16

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Bell Launches New Aftermarket Customer Service Plans

Bell Launches New Aftermarket Customer Service Plans

Bell Helicopter, a Textron Inc. (NYSE: TXT) company, today introduced its new comprehensive aftermarket service plans and announced CareFlite, a fully-integrated medical transport company, as its launch customer. Named “Customer Advantage Plans,” the new aftermarket plans provide customers with holistic coverage solutions for their daily operations. The plans offer a fixed cost per flight hour… Read more »

Source: Bell, 01-Mar-16

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Airbus Customer and Technical Support teams to demo Keycopter at Heli-Expo 2016

Airbus Customer and Technical Support teams to demo Keycopter at Heli-Expo 2016

Customer Support team members from Airbus Helicopters Inc. will be at Heli-Expo 2016 to meet with customers and update them on key service and support issues and tools. The Airbus Helicopters exhibit is located at Booth #9651. Mike Muniz, Director of Customer Support, and John Byus, Sales Manager for HCare, will be on hand during… Read more »

Source: Airbus Helicopters, 01-Mar-16

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Sikorsky announces new Customer Support Center in Korea

Sikorsky announces new Customer Support Center in Korea

Sikorsky, a Lockheed Martin company (NYSE: LMT), has appointed UI Helicopter Co., Ltd to become a Sikorsky-authorized Customer Support Center in the Republic of Korea. Based in Yesan, 100 km south of Seoul, the CSC will enable operators of Sikorsky S-76® and S-92® commercial helicopters to source repair and overhaul services within the country’s borders. “UI Helicopter has more… Read more »

Source: Sikorsky, 17-Feb-16

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Airbus Helicopters signs 5 year EC145 support contract with French law enforcement fleets

Airbus Helicopters signs 5 year EC145 support contract with French law enforcement fleets

The SIMMAD (Structure intégrée du maintien en condition opérationnelle des matériels aéronautiques du ministère de la Défense, responsible for the maintenance and overhaul of French state-owned aircraft) has awarded Airbus Helicopters with a milestone contract for a global service solution covering the entire fleet of 50 EC145 operated by the French Gendarmerie Nationale and Sécurité… Read more »

Source: Airbus, 16-Nov-15

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Russian Helicopters expands after-sales service in Caribbean and Latin America

Russian Helicopters expands after-sales service in Caribbean and Latin America

Russian Helicopters (part of State Corporation Rostec) plans to provide after-sales service and maintenance for helicopters operated in Latin America and the Caribbean, and will also offer comprehensive services to expand helicopters’ operational capabilities via a modernisation programme incorporating the latest technological solutions, and taking into account the region’s rich experience of operating Russian-made helicopters…. Read more »

Source: Russian Helicopters, 04-Nov-15

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Bell appoints new Customer Support and Service VP

Bell appoints new Customer Support and Service VP

Bell Helicopter, a Textron Inc. (NYSE: TXT) company, announced today that Glenn Isbell will assume the role of Senior Vice President for the Customer Support and Service organization, effective immediately. “Glenn is a proven, innovative leader. He knows our products and our business and I’m confident that the CSS business will continue to grow and… Read more »

Source: Bell, 14-Jul-15

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AW139 Reliability Data Sharing Group holds first meeting

AW139 Reliability Data Sharing Group holds first meeting

The 15th April 2015 saw the Launch of the First AgustaWestland conference to be transmitted by webcast to our worldwide AW139 Customer locations (Canada, United States, UK, Italy, Qatar, Abu Dhabi, Malaysia, Brunei, Japan & Australia). The AW139 Reliability Data Sharing Group (RDSG) Launch event, organized by Product Support Engineering with the help of AgustaWestland… Read more »

Source: AgustaWestland, 21-Apr-15

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Turbomeca signs a Support By the Hour contract with DRF Luftrettung

Turbomeca signs a Support By the Hour contract with DRF Luftrettung

Turbomeca (Safran) and DRF Luftrettung announce the signature of a 10-year Support By the Hour (SBH) contract for their 40 Arriel 2E engines. With the Turbomeca-powered EC145T2 fleet DRF Luftrettung perform HEMS (Helicopter Emergency Medical Service) missions in Germany. Richard Musil, CEO of Turbomeca Germany GmbH mentioned, “After signing a five year SBH contract for… Read more »

Source: Turbomeca, 06-Mar-15

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Turbomeca enriches its engine warranty conditions through the new Turbomeca Care Program

Turbomeca enriches its engine warranty conditions through the new Turbomeca Care Program

Turbomeca (Safran) has developed the “Turbomeca Care Program” that will provide additional warranty solutions and conditions for its engines throughout their lifecycle and answer important operator needs. Since the end of 2014, new and enhanced warranty conditions have been introduced for all new and current civil engine models. The new warranty conditions include a 400-hour… Read more »

Source: Turbomeca, 04-Mar-15

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AgustaWestland and Mitsui Bussan Aerospace Sign Basic Ordering Agreement for AW139 Support and Training

AgustaWestland and Mitsui Bussan Aerospace Sign Basic Ordering Agreement for AW139 Support and Training

AgustaWestland and Mitsui Bussan Aerospace announced today the signing of a three-year Basic Ordering Agreement for the purchase of spare parts, ground support equipment, tools, technical assistance, training and additional services, dedicated to the AW139s operated by commercial customers and government agencies in Japan. The agreement between AgustaWestland and Mitsui Bussan Aerospace, official distributor for… Read more »

Source: AgustaWestland, 04-Mar-15

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Airbus Helicopters to hold regional customer service symposiums

Airbus Helicopters to hold regional customer service symposiums

Airbus Helicopters Inc. will hold six regional Customer Service Symposiums in 2015, expanding the popular program this year to include two additional locations. The events provide an opportunity for operators of Airbus Helicopters to get the latest aircraft safety and technical updates and meet with key company’s customer support personnel. The one-day symposiums begin in… Read more »

Source: Airbus Helicopters, 03-Mar-15

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Helibras Customer Support receives ISO 9001 certification and NBR 15100

Helibras Customer Support receives ISO 9001 certification and NBR 15100

The Customer Support Center (CSC) of Helibrás, located in Atibaia, São Paulo, is certified in ISO 9001 and 15100 standards NBR, both equivalent to implementing a Quality Management System, and specifically the NBR for industry aerospace. To obtain such certifications CSC adjusted its internal procedures to the requirements of standards, following the focus of the… Read more »

Source: Helibras, 20-Nov-14

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Bell furthers Customer Support Efforts in China

Bell furthers Customer Support Efforts in China

Bell Helicopter, a Textron Inc. company, (NYSE: TXT), announced several key initiatives to strengthen the aftermarket support for its growing customer base in China. The announcements were made as part of Bell Helicopter’s participation in Airshow China in Zhuhai. Mr. Dean Ashton joined the Bell Helicopter team in China as a Customer Service Engineer. Based… Read more »

Source: Bell, 11-Nov-14

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Russia – Aviamarket launches 24×7 customer support

Russia – Aviamarket launches 24×7 customer support

[electronic translation] From today “Aviamarket” provides telephone customer support 24 hours a day, 7 days a week. One number + 7 (495) 980-22-00 now quickly and accurately you can get any advice on training, purchase and maintenance of helicopters, as well as sign up for a test drive and schedule flights. “Changes in schedule phone… Read more »

Source: Aviamarket, 25-Mar-14

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AgustaWestland appoints new Support/Training VP for Canada, US and Central America

AgustaWestland appoints new Support/Training VP for Canada, US and Central America

AgustaWestland, a Finmeccanica company, is pleased to announce that Michael Hotze has been appointed as Vice President, Customer Support and Training. As Vice President, Michael will oversee the Philadelphia-based customer support team comprised of Product Support Engineering, Technical Representatives, Customer Support Managers, the Fleet Operations Center (24/7 AOG Help Desk), Part 145, and Customer Training…. Read more »

Source: AgustaWestland, 10-Mar-14

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Airbus Helicopters highlights innovative service solutions, including five new online services

Airbus Helicopters highlights innovative service solutions, including five new online services

The increased scope of Airbus Helicopters’ support and services offer is being spotlighted at this week’s 2014 Heli-Expo exhibition in Anaheim, California, where the company is providing details on support for new aircraft, training and operations, helicopter upgrades, new information services and enhancements to the Keycopter® customer portal. “Keeping our helicopters flight-ready with customers and… Read more »

Source: Airbus Helicopters, 27-Feb-14

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Airbus Helicopters announces schedule for Customer Service Symposiums

Airbus Helicopters announces schedule for Customer Service Symposiums

Airbus Helicopters Inc. announced Tuesday that it will hold its national CS3 Customer Service Symposium on Sept. 8-10 in Grapevine, Texas. The annual event is an opportunity for operators of Airbus Helicopters to get the latest safety and technical updates and meet with the company’s key customer support personnel and management. In addition to the… Read more »

Source: Airbus Helicopters, 25-Feb-14

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Leonardo – the new Customer Portal for AgustaWestland operators

Leonardo – the new Customer Portal for AgustaWestland operators

AgustaWestland have taken the opportunity of Heli-Expo 2014 to launch a new Customer Portal named after the Italian inventor Leonardo da Vinci.  Here is their description of the site:- Leonardo , the AgustaWestland Customer Portal, offer a much wider range of services directly from the web, with the target to ensure a faster response and… Read more »

Source: AgustaWestland, 23-Feb-14

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Vector Aerospace and Era Helicopters Sign 5 year support contract for S76 and AS350 fleets

Vector Aerospace and Era Helicopters Sign 5 year support contract for S76 and AS350 fleets

Vector Aerospace Helicopter Services – North America (“HS-NA”), has signed a five-year agreement with Era Helicopters LLC (“Era”) for repair and overhaul of dynamic components for Era’s Sikorsky S76 and Eurocopter AS350 fleets. As per the terms of the five-year agreement, HS-NA will provide Era with inspection, repair, overhaul, testing, modification and other services as… Read more »

Source: Vector Aerospace, 31-Oct-13

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Breeze-Eastern Overhauls Customer Support Organization

Breeze-Eastern Overhauls Customer Support Organization

Significant improvements in overhaul and repair turnaround times at Breeze-Eastern Corp. (AMEX: BZC) represent an important element of a broader customer support initiative underway at the helicopter hoist, winch and hook manufacturer. The Company has improved turnaround times by 54 percent over the past year and is now expanding its Customer Support organization with new… Read more »

Source: Breeze-Eastern, 23-Sep-13

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Helibras invests in new Customer Support Centre

Helibras invests in new Customer Support Centre

Helibras has just opened its new base of service and excellence in after-sales. The Customer Support Center (CSC) is located in Atibaia, São Paulo, and will receive and manage all customer inquiries related to maintenance, repair, parts supply, warranty and service of all helicopter operators Helibrás / Eurocopter in the country Aiming to improve the level… Read more »

Source: Helibras, 20-Aug-13

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Eurocopter appoints Head of Support & Services

Eurocopter appoints Head of Support & Services

Currently Head of Strategy & Company Development, Matthieu Louvot has been appointed Head of Support & Services within Eurocopter. He will be reporting directly to Dominique Maudet, Head of Global Business & Services. After having begun his career as an inspector at the General Inspectorate of Finance in the French finance ministry, Matthieu Louvot, 38,… Read more »

Source: Eurocopter, 01-Jul-13

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New E-HOTS support partnership consortium

New E-HOTS support partnership consortium

An innovative total support solution for Eurocopter helicopters in deployed operations was launched with a consortium agreement signed yesterday at the Paris Air Show by its five participants: Eurocopter, DAHER, DCI, Eurotradia and Vector Aerospace. This solution – designated E-HOTS (Eurocopter Helicopter On Theatre Services) – consolidates the five partners’ expertise and pools their resources,… Read more »

Source: Eurocopter, 19-Jun-13

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American Eurocopter announces top flight component support plans

American Eurocopter announces top flight component support plans

Top Flight Component Support Plans provide a comprehensive service for parts and components supply and offer customizable coverage from a single component to comprehensive “Nose to Tail” plans American Eurocopter is not only the leading provider of civil and parapublic helicopters in the United States, but it also strives to provide the best aftermarket support… Read more »

Source: American Eurocopter, 15-Feb-12

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Turbomeca BOOST – Launch of new, integrated online services

Turbomeca BOOST – Launch of new, integrated online services

Turbomeca (Safran group) presents BOOST (Bank Of Online Services and Technologies), a totally new range of integrated online services to streamline operations Customers. Through this single application, Turbomeca is to provide statement the helicopter industry with innovative solutions for proactive engine support. BOOST, a major share of Safran group project, answers essential helicopter operator needs: Addressing aircraft safety, availability and… Read more »

Source: Turbomeca, 12-Feb-12

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ALT signs Turbomeca support contract for engines in ANWB EC135s

ALT signs Turbomeca support contract for engines in ANWB EC135s

Turbomeca (Safran group) sign a support contract at the time of flight, SBH ®, with ADAC for 10 Arrius 2B2 engines powering five helicopters EC 135T2, for the benefit of ANWB Medical Air Assistance. ADAC Luftfahrt Technik GmbH, based near Bonn, Germany, maintains helicopters and engines for various operators in Europe, as ADAC, ANWB and… Read more »

Source: Turbomeca, 12-Feb-12

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P&WC brings latest service technology to PW200 operators

P&WC brings latest service technology to PW200 operators

Pratt & Whitney Canada (P&WC) today officially launched an online engine diagnostic tool, powered by SpotLight® from CaseBank Technologies, Inc. (Casebank), for its PW200engine. The announcement was made at Helicopter Association International’s HELI-EXPO 2012. Pratt & Whitney Canada is a United Technologies Corp. company (NYSE:UTX). The diagnostic tool provides proactive diagnostics and troubleshooting to deliver speedy service solutions… Read more »

Source: P&WC, 12-Feb-12

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P&WC’s world-class ESP program delivers flexibility to operators

P&WC’s world-class ESP program delivers flexibility to operators

Pratt & Whitney Canada (P&WC) announced today at Helicopter Association International’s HELI-EXPO 2012 that it has now enrolled more than 500 of its turboshaft engines in its pay-per-hourEagle Serviceâ„¢ Plan (ESP® Program). Pratt & Whitney Canada is a United Technologies Corp. company (NYSE:UTX). Whether customers are looking for basic or full coverage, P&WC’s flexible service offering addresses… Read more »

Source: P&WC, 12-Feb-12

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P&WC’s PT6Nation comes to Heli-Expo

P&WC’s PT6Nation comes to Heli-Expo

PT6Nation.com, Pratt & Whitney Canada’s (P&WC’s) award-winning social network microsite has come to Helicopter Association International’s HELI-EXPO 2012 for the second consecutive year. A special PT6Nation kiosk is featured in the P&WC booth (# 3317) where attendees can take a tour of the microsite and sign up to become members. The microsite was launched in December… Read more »

Source: P&WC, 12-Feb-12

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P&WC brings turboshaft customer support expertise to Heli-Expo

P&WC brings turboshaft customer support expertise to Heli-Expo

Pratt & Whitney Canada (P&WC) is inviting owners, operators and maintenance personnel of its PT6, PW200 and PT6C-67C engines to attend Technical Briefing sessions during Helicopter Association International’s HELI-EXPO 2012 in Dallas, Texas. P&WC is a United Technologies Corp. company (NYSE:UTX). “This activity is part of our global ‘Customer Reach Out’ initiative and will provide a unique… Read more »

Source: P&WC, 12-Feb-12

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StandardAero expands North American Authorized Support Centers

StandardAero expands North American Authorized Support Centers

StandardAero announced today that is has signed Servicio Tecnico Aereo de Mexico, S.A. de C.V. (STAM), of Mexico City as an Authorized Support Center (ASC). The agreement is for one year and includes optional one-year extensions at the end of each expiry date. “Today’s announcement symbolizes StandardAero’s increased presence within the Mexican Model 250 market,”… Read more »

Source: StandardAero, 09-Mar-11

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AW expands customer support and services capabilities in North America

AW expands customer support and services capabilities in North America

AgustaWestland, a Finmeccanica company, in a global effort to constantly further enhance its Customer Support and Services’ capabilities worldwide, is pleased to announce the expansion of its support activities in North America through a number of initiatives. Thanks to renovation and process enhancements during 2010, AgustaWestland Customer Support has recently re-opened to full capability the… Read more »

Source: AgustaWestland, 08-Mar-11

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AgustaWestland’s 24×7 Fleet Operations Centre now fully operational

AgustaWestland’s 24×7 Fleet Operations Centre now fully operational

AgustaWestland, a Finmeccanica company, is pleased to announce its new Fleet Operations Centre is now fully operational. The centre forms an important part of AgustaWestland’s ongoing investment to deliver ever improving levels of support to its customers around the world. The new centre is collocated with the AgustaWestland Logistics Centre at the Avioport Logistic Park,… Read more »

Source: AgustaWestland, 19-Jul-10

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Pratt & Whitney Canada Sets Industry Standard for Business Aviation Support

Pratt & Whitney Canada Sets Industry Standard for Business Aviation Support

Pratt & Whitney Canada (P&WC) today reiterated its customer service commitment at a news briefing held during the 10th annual European Business Aviation Convention and Exhibition (EBACE) in Geneva, Switzerland. Pratt & Whitney Canada is a United Technologies Corp. (NYSE:UTX) company. “Product performance, speed and simplicity are the hallmarks of our customer service promise,” stated… Read more »

Source: Pratt & Whitney Canada, 04-May-10

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Timken Expands Aerospace Aftermarket Capabilities for Enhanced Customer Support

Timken Expands Aerospace Aftermarket Capabilities for Enhanced Customer Support

As the aerospace industry continues to make its way through a difficult economic cycle, The Timken Company’s Aerospace and Defense business announced plans to expand its Aerospace Aftermarket Solutions organization to enhance its overhaul and repair operations, including: Staff and organizational enhancements to bolster its engine overhaul and repair capabilities; The addition of 100 new… Read more »

Source: Timken, 22-Feb-10

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Air Comm Introduces On Demandâ„¢ Comprehensive Customer Support Program

Air Comm Corporation will introduce its Customer Support On Demandâ„¢ program to the international helicopter community during Heli-Expo 2010, Feb. 21-23. Visit company representatives in Exhibit 2817. Air Comm Corp. is a privately held company that develops environmental control systems and provides mission-critical components and engineering solutions for military and commercial aerospace customers. On Demand… Read more »

Source: Air Comm, 17-Feb-10

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BBA Aviation ERO Changes Role for Lafayette Facility Into a Support and Logistics Center

BBA Aviation Engine Repair and Overhaul (ERO) is transforming its Lafayette, Louisiana component repair operation into a support and logistics center. The component repair work currently being done at the facility will be moved to the Dallas Airmotive Heritage Park facility in the Dallas-Fort Worth metropolitan area.

Source: Vertical, 18-Sep-09

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Turbomeca Updates its TOOLS Customer Support website

Source: Turbomeca, 24-Feb-09

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New Call Center to Enhance American Eurocopter’s Commitment to Customer Service Excellence

Source: American Eurocopter, 23-Feb-09

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MD Helicopters Announces New VP of Customer Support

Source: Vertical Magazine, 22-Feb-09

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