22-Feb-2010 Source: Bell
Bell Helicopter, a Textron Inc. (NYSE: TXT) company, once again was voted number one in customer service by the readers of Professional Pilot magazine. Ranking at the top in each of the seven categories, Bell has won this honor for the helicopter industry for the 16th consecutive year.
â€œFor the past several years we have renewed our commitment to providing our customers outstanding support and service,â€ said Danny Maldonado, senior vice president of Customer Support and Chief Services Officer. â€œWe constantly challenge our team to improve the overall customer service experience. They have risen to that challenge and I am extremely proud of our entire global customer support and service team.â€
Bell continued to increase its winning margins across the board in the seven categories rated. Bellâ€™s customers rated them first in terms of response time, spares availability, cost of parts, speed in AOG service, tech manuals, tech reps and service satisfaction.
With Bellâ€™s more than 120 customer service facilities in 32 countries, six strategically located supply centers and a multitude of customer support representatives and product support engineers focused on improving responsiveness and lowering direct operating costs, operators around the world are already benefiting.
â€œWe recognize the challenges this past year has had on many of our operators. They have had to do more with less and their missions keep multiplying. In the coming years, it will not be enough to support them only in times of need; at Bell we are committed to finding innovative ways to anticipate our customersâ€™ needs and support them accordingly,â€ added Maldonado.
Bellâ€™s overall score increased over its 2009 scores, with the largest improvement in the spares availability category.
About Bell Helicopter
Bell Helicopter, a wholly owned subsidiary of Textron Inc., is an industry-leading producer of commercial and military, manned and unmanned vertical lift aircraft and the pioneer of the revolutionary tiltrotor aircraft. Globally recognized for world-class customer service, innovation and superior quality, Bell’s global workforce serves customers flying Bell aircraft in more than 120 countries.
About Textron Inc.
Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft Company, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, and Textron Systems. More information is available at www.textron.com.