Below is an internal memo released on December 23, 2011.

Sent on behalf of Tom Lepine, Maria Renzella and Rick Potter (HeliHub Editor note – click here to see profiles of these executives)

We know that over the past few weeks, many of you, valued members of the Ornge family, have been upset and concerned by the media stories about our structure and the transparency with which we operate; especially as it relates to compensation.

Simply put, your leadership team could have and should have done a much better job of communicating to everyone.

As we move forward to serve the people of Ontario – our patients and their families – the interim leadership team will focus relentlessly on three priorities.

First, and foremost, we will stay absolutely focused on that for which we are relied upon every single day: caring for patients. It is why we’re here and what we do. You have our full commitment that this will be our overarching priority.

Second, we will significantly improve transparency and accountability. This begins today, as auditors from the Ministry of Finance begin their work at our office. We welcome their arrival. We’ve dedicated a team to work with the audit team to ensure they get everything they need to do their work.

And third, while Ontario’s Privacy Laws don’t allow us to comment further on recently raised issues, we commit to a vigorous review of current practices and process and improved communications regarding outcomes.

This review, together with the transparency improvements to which we are committed, will be central to our efforts in the new year to re-engage with you, our colleagues, as well as with all of our stakeholders.

This will not be an easy undertaking but we can assure all of you that the Executive Team is fully dedicated to deliver on these three priorities and to find improvements and solutions reflected in whatever recommendations are made in due process. We ask staff to work collaboratively with us as we move forward in tackling the challenges ahead. Our hope and desire is that each of you will join us in improving communications throughout the organization.

In conclusion, please accept our genuine and heartfelt thanks for your ongoing dedication and commitment to Ontario’s transport medicine system and those we serve especially during these challenging times.

We wish you and your family a safe and happy holiday season.