22-Feb-2012 Source: Bell
Bell Helicopter, a Textron Inc. company (NYSE: TXT), has named its 2012 Platinum-level Customer Service Facilities (CSFs). These 11 independently-owned maintenance, repair and overhaul service providers are the top performers of the Bell Helicopter industry-leading worldwide customer support and services network.
“Bell Helicopter is consistently recognized as a leader in customer support throughout the industry,” said John L. Garrison, president and chief executive officer. “The CSF network, and these 11 customer service facilities in particular, play a key role in achieving that accomplishment year after year.”
The 11 Platinum-level CSFs for 2012 are:
“Bell Helicopter’s goal is to provide our customers with the highest level of support,” said Danny Maldonado, senior vice president customer support and chief services officer. “We continue to focus on improving the overall customer experience and raising the support standard across the industry. The Bell Helicopter global CSF network helps us achieve that goal for our customers around the world.”
To achieve Platinum-level ranking all Bell-approved CSFs are evaluated and ranked using the Bell Achievement Ranking System (BARS). Under the BARS process, CSFs are measured on inventory management, third-party maintenance focus, comprehensiveness of service, technical training and facility quality, and other requirements of the CSF agreement.
“Since its inception, we have continually refined the standard that determines a Platinum CSF,” said Kirk Blackwelder, manager, Bell Helicopter Customer Service Facilities. “We are thrilled that our entire network continually raises their service standards and takes pride in ensuring our customers are offered the best customer support. We are honored to have such dedicated professionals as part of the Bell Helicopter Customer Service Facilities Network.
The Bell CSF network consists of more than 100 service facilities located in 34 countries around the world.