31-Aug-2012 Source: Helibras
[Electronic translation from local language press release]
Helibras, sales leader of turbine helicopters, is launching Bralog, its new platform of logistics and customer service, to enhance and facilitate the provision of parts and services to the company’s helicopters already marketed nationwide.
The project is divided into several stages, but has already begun to operate in October, with the creation of a unified service called front office, which will act as a gateway to expedite customer requests in a centralized manner by providing technical assistance, venda spare parts and maintenance contracting services.
For the VP Support and Services Helibras, FlÃ¡vio Pires, the Bralog vai “concentrate in one place, with a effective communication tool, all claims related to post-sale 24 hours a day, 365 days a year .Â This ensures much faster work and reduces the final cost to the customer, “he explains.
All work will be done by a logistics company specializing.Â A competition is now open and will be submitted for Helibras later this month.
In this step, we will analyze details such as the location of the land, which must be in Sao Paulo because of proximity to an international airport, to receive parts from abroad, and the availability of other routes for sending the material to all other regions country.Â In addition, the company will need to be hired possess technologies and management tools of this work, as will be directly connected with Helibras and Eurocopter units all around the world.Â “The Bralog follow international standards of efficiency, equating to the centers of Mariagne Eurocopter, France, the U.S. and Asia.Â Also must be able to meet in the future, the helicopter market in Latin America, “says FlÃ¡vio Pires.
New maintenance bases
Another objective of the vice presidency and Support Services is to increase customer proximity and in this sense, the company is expanding its maintenance bases fixed to cities in other states, such as Brasilia, Curitiba, Rio de Janeiro and Fortaleza.
“We currently have the largest number of technical representatives available in the market for after-sales service, moving the country whenever there is need.Â Part of them will work together to new bases that operate in strategic regions, which will bring more agility due to the closest personal contact with customers, “adds the executive.