28-Mar-2013 Source: REACH
REACH Air Medical Services has just been awarded the prestigious Diamond Certified® symbol for the third consecutive year. This is the result of being rated highest in quality in a patient and customer satisfaction rating performed by American Ratings Corporation.
In order to earn Diamond Certified, a company must apply to be rated by American Ratings Corporation (ARC) and pass each step of its twelve-step rating and certification process. ARC pulls a random sample of past patients and customers from the applicant company’s files and surveys typically 100 patients and customers by telephone. Not only do the patients and customers rate the applicant company on a 1 to 10 scale for quality, but also they indicate their willingness to refer other patients and organizations to the company. Most companies can’t pass the rating because a customer satisfaction survey score of greater than 90 on a 100 scale is required. In addition, ARC verifies liability and workers’ compensation insurance, state license status, complaint status, business practices, financial stability and legal judgment status. Additionally, ongoing customer satisfaction surveys are conducted to ensure the Diamond Certified Company is maintaining its high customer satisfaction.
“Our entire team at REACH Air Medical Services is pleased to earn this prestigious award again. And it is especially gratifying because it’s based on our patients’ and customers’ experience of our quality,” said Anna Blair, REACH Air Medical Services, Senior Business Development Manager.
“Personally, I’ve been focused on rating local service companies for the past 15 years and I’m always impressed at how certain organizations are so focused on satisfying their patients and customers. REACH Air Medical Services is one of those special companies,” said Jim Stein, founder and CEO of American Ratings Corporation.
REACH was founded in 1987 by Santa Rosa Memorial Hospital emergency room physician Dr. John L. McDonald. REACH now serves Oregon, California and Texas from 18 bases of operation and employs nearly 400. Cal-Ore Life Flight was acquired in November of 2011, which expanded airplane and ground ambulance services in northern California and southern Oregon.
REACH provides medical emergency air ambulance services to critically-ill and injured patients as a result of requests from emergency medical services personnel or transferring hospitals often located in rural areas. REACH has transported more than 75,000 patients in over 25 years of operation. AMGH supports the individual brand identities and management of the companies in the group.