Leonardo – the new Customer Portal for AgustaWestland operators

Leonardo – the new Customer Portal for AgustaWestland operators

23-Feb-2014 Source: AgustaWestland

AgustaWestland have taken the opportunity of Heli-Expo 2014 to launch a new Customer Portal named after the Italian inventor Leonardo da Vinci.  Here is their description of the site:-

Leonardo , the AgustaWestland Customer Portal, offer a much wider range of services directly from the web, with the target to ensure a faster response and a quicker solution to any type of assistance you may need to successfully operate our Products.

Leonardo is AgustaWestland single solution for both Civil/Commercial and Governative/Military Customers, ensuring the highest level of security for data storing, thanks to the well proven data security features already implemented in MyFleet.

Leonardo is, organized in various sub-sections, here some examples:

WHAT’S NEW: Customer users have access to all documents that have been published by AgustaWestland since their last visit to Leonardo.

MYPROFILE: Customer users have access to their personal information (such as contact data) while Administrator Users also have the possibility to create, manage and update the profile of all the users of a same Customer. Users have the possibility to modify or update their contact data, helping us in keeping always up to date our database for any type of communication.

MYFLEET: Users have the possibility to display the list of helicopters managed, having information retrieved directly from AgustaWestland databases. When selecting one aircraft, it will also be possible to display all its details, updating the total flight hours and also updating the availability data.
These data are very important for us to keep AgustaWestland database always up to date for any type of communication to the Operator, ensuring also a continuous monitoring of our fleet worldwide.

MYCOMMUNICATIONS: Through this function Users have the possibility to create service requests directly into our SAP CRM (Customer Relationship Management) system, automatically addressing them to the most appropriate department, and to monitor the progress online up to conclusion through a dedicated tracking number In this area it is possible to submit and monitor:

  • Technical Queries
  • Technical Publication Queries
  • Customer Requests
  • Warranty Claim; Maintenance Work Order; Malfunction Report
  • Component Repair & Overhaul Requests
  • Monitor the status of an AOG Customer Support Request (CSR), through the CSR tracking number

MYPUBLICATIONS: Users have the possibility to display, depending on their active subscriptions, the following documentation:

  • Rotorcraft Flight Manuals
  • Maintenance Planning Information Manuals
  • Interactive Electronic Technical Publication
  • Master Minimum Equipment List
  • Compatibility Reference Handbooks
  • Temporary Maintenance Instructions
  • Technical Bulletins
  • Service Instructions

FAQ area: Frequently Asked Questions area provides useful information relevant to all AgustaWestland World, focused on, but not limited to, Leonardo and the Customer Support & Training offered services.

To access to Leonardo Click here


Two days after HeliHub.com story above, AgustaWestland issued the following press release

AgustaWestland, a Finmeccanica company, is pleased to announce the launch of the new Leonardo secure customer portal. Superseding the MyFleet web application, the Leonardo web interface has been designed by AgustaWestland with input from a number of its customers, who have participated in defining the functionality of the portal to ensure a user-friendly interface.

John Ponsonby, Senior VP, Customer Training & Support said “ Leonardo will better meet the support requirements of our customers by providing a much wider range of services directly from the web, with the goal to achieve faster response times and quicker solutions for our customers.”

He added “ We will continue to further enhance the portal and we are already working on a number of additional functionalities that will be introduced during 2014, with specific focus on e-commerce solutions for on-line ordering of spare parts and training services. As we have done during its development, we will be listening to all suggestions from our customers to ensure we deliver the services they require in the most efficient manner.”

Leonardo features a newly designed Customer Account home page, where the user will find the latest news and will have access to:

WHAT’S NEW: where all documents that have been published by AgustaWestland since their last visit can be accessed.

MYPROFILE: allowing the creation, management and updating of their profile and that of all the users from the same customer.

MYFLEET: enabling users to display and update the list of helicopters they manage and access information retrieved directly from AgustaWestland’s databases.

MYCOMMUNICATIONS: a new feature introduced by Leonardo allowing users to generate service requests directly in our SAP Customer Relationship Management (CRM) system and to monitor the progress of the request online through a dedicated tracking number. In this area customers will be able to submit and monitor the progress of Technical Queries, Technical Publication Queries, Customer Support Requests, Warranty Claims; Maintenance Work Order; Malfunction Reports, and Component Repair & Overhaul Requests.

Additionally it will be possible to monitor the status of an AOG Customer Support Request (CSR), through the CSR tracking number provided by the 24/7 Fleet Operations Centres.

Users will also be able to access the following publications based on their subscription profile:

• Rotorcraft Flight Manuals (RFM)
• Maintenance Planning Information Manuals
• Interactive Electronic Technical Publication (IETP)
• Master Minimum Equipment List (MMEL)
• Compatibility Reference Handbooks
• Temporary Maintenance Instructions (TMI)
• Technical Bulletins
• Information Letters
• Service Instructions

New Customers can register to use Leonardo by clicking on the on the Leonardo banner at www.agustawestland.com while all existing users of Myfleet will be transferred to the new Leonardo portal within the next month.

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