24-Feb-2014 Source: Rolls-Royce
Rolls-Royce has launched a 24/7 Operations Center for its civil helicopter engines to deliver round-the-clock support for its global customer base. The new Center is the focal point of a series of improvements to the customer experience for helicopter engine operators and fleets, aimed at further enhancing mission success.
The new Operations Center will align helicopter engine support with a model already proven successful in both civil and military operations.
Greg Fedele, Rolls-Royce, Senior Vice President, Helicopters, said: “Rolls-Royce has always been focused on ensuring a smooth, seamless customer experience. Now, we are raising the bar for our helicopters team and bringing innovation and even more dedicated professionalism to the task to ensure heightened customer response and satisfaction.”
Greg added, “Helping customers keep their mission success at a high level is our objective, and the Operations Center demonstrates that Rolls-Royce is focused on that goal every day.”
Operators will benefit from M250 and RR300 fleet support through the 24/7 engineering support center, aligning overall support processes with the Rolls-RoyceDefense Operations Center in Indianapolis.
About 4,500 individual helicopter customers are now supported by the Operations Center, including nearly 16,000 civil aircraft. The center tracks issues across fleets, sharing engine data and enhancing responsiveness. The transition means helicopter fleets are now supported by an Operations Center with a proven track record of nearly 100 percent success in customer response times, and with experience supporting thousands of military engines around the world.