AgustaWestland, a Finmeccanica company, is pleased to announce that Michael Hotze has been appointed as Vice President, Customer Support and Training.
As Vice President, Michael will oversee the Philadelphia-based customer support team comprised of Product Support Engineering, Technical Representatives, Customer Support Managers, the Fleet Operations Center (24/7 AOG Help Desk), Part 145, and Customer Training.
His appointment follows the promotion of Giovanni Cecchelli to Vice President, Capability Development and Governance, Customer Support and Training.
“Ensuring our North and Central American customers receive the very best in support and training starts with strong and experienced leadership,” said John Ponsonby, Senior Vice President, Customer Support and Training. “It gives me great pleasure to announce that Michael Hotze has been named Vice President of Customer Support and Training with AgustaWestland Philadelphia and will advance critical support initiatives to our key customers throughout North and Central America.”
Prior to joining AgustaWestland in 2013, Michael worked in Customer Support and Services at Bell Helicopter for 24 years holding numerous positions of increasing responsibility in domestic and international assignments including Site Lead Field Engineer, Chief Product Support, Director Field Operations and Director Customer Support. Michael’s responsibilities included Global Distribution Operations and Business Systems Modernization.
Michael holds an FAA A&P License and FCC General Radiotelephone License, is certified as a Lean / Six Sigma Black Belt and holds a BA from University of New York and an MBA from Dallas Baptist University. Michael lives with his family in Lansdale, PA.