Customer Rollout of Innovative MyP&WC Power

Customer Rollout of Innovative MyP&WC Power 2 Sep, 16, Source: P&WC

Pratt & Whitney Canada (P&WC) announced that MyP&WC Power, the company’s new online customer service portal, featuring an easy-to-use shopping cart and advanced transactional and search capabilities, now has more than 14,000 users and will complete its progressive rollout to all customers in a matter of weeks. P&WC is a subsidiary of United Technologies Corp. (NYSE:UTX).

The MyP&WC Power portal offers customers rapid access to the P&WC products, services and information that are most relevant to them. Optimized for both mobile and desktop devices and featuring a customizable dashboard, the portal enables numerous time-saving transactions that can now be done online on a desktop PC, tablet or smartphone. These range from purchasing parts and making engine rental requests, to online invoice payments, managing entitlements for Eagle Service Plan™ (ESP®) contracts, registering warranties and more.

“Every aspect of our new service portal is designed for customer convenience and making it easier to connect and access a wide range of information and services – whether they are purchasing parts or technical publications, renting engines or checking the latest bulletin,” said Satheeshkumar Kumarasingam, Vice President, Commercial Services, P&WC. “It is one of the many technology investments we are making to deliver bottom-line value to customers to help save them time and money.”

P&WC had been gradually onboarding existing portal customers to MyP&WC Power in order to ensure comprehensive support during the transition, with customers notified when their account on the new portal is active. Visit us at LABACE 2016, booth 1008.

 

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