26-Oct-2016 Source: Able Aerospace
Able Aerospace Services, a Textron Inc. (NYSE: TXT) company, has launched the Able after hours Help Desk, establishing 24-hour, industry-leading Able support for customers with fixed-wing and rotor-wing Aircraft on the Ground (AOG). The Help Desk will work in tandem with Able’s weekday customer service team to provide around-the-clock, seven-days-a-week AOG assistance.
“AOG is a stressful event that can cost customers time, money and business,” said Justin Texeira, head of the Able Customer Service team. “We take these hardships seriously, and are here to make sure our customers never have to navigate their AOG situation alone.”
Able’s AOG Help Desk is available Monday through Friday from 5:30 p.m. to 5:30 a.m., and around the clock on Saturday and Sunday (U.S. Mountain Standard Time). Customers can reach the Help Desk by phone at +1 480-232-6062 or by email at AOGHelpDesk@AbleEngineering.com.
The Help Desk supports hard grounded AOG fixed-wing and rotor-wing aircraft. Non-emergency or AOG customers needing support during regular business hours should contact their assigned Able Customer Service account manager. For additional inquiries, reach the Customer Service team at +1 855-350-ABLE (2253) or CS@AbleEngineering.com.
Able’s on-site MRO and parts solutions serve both fixed-wing and rotor-wing customers. Capabilities include more than 10,000 FAA-approved repairs and overhauls, some of the world’s largest rotable exchange inventories and in-house specialized services ranging from electroplating, chemical processing, machining and grinding to NDT testing, hydraulics and bearings services. All in-house work is completed by a collaborative staff of mechanics, engineers, DER experts and customer service specialists, from Able’s 200,000-square-foot headquarters located at Phoenix Mesa Gateway Airport in Mesa, Arizona.
“Our combination of experts and inventory make Able one of the industry’s most comprehensive, one-stop shops for AOG solutions,” said Texeira. “The Able Help Desk extends the reach of that expertise, to get our grounded customers back in the air as quickly and safely as possible.”