Russian Helicopters introduce after-sales service concept for Russian rotorcraft in India

Russian Helicopters introduce after-sales service concept for Russian rotorcraft in India

21-Mar-2017 Source: Russian Helicopters

Russian Helicopters, part of State Corporation Rostec, and its CEO Andrey Boginsky took part in the Indo-Russian military industrial conference in New Delhi, March 17-18.  At the conference, Mr. Boginsky described key directions and prospects for development of the after-sales service system specifically for Indian operators of Russian helicopters.

India is one of the major operators of Russian-made helicopters. Currently, there are more than 400 helicopters in operation there, which is almost 10% of the Russian Helicopters’ global fleet used outside of Russia.  The existence of such a large helicopter fleet and prospects of its further increase make the setup of efficient after-sales services especially relevant in India.

Within the frame of providing after-sales services to its customers, Russian Helicopters is actively developing a “single-window” format, which is aimed at building strategic relationships with helicopter operators and implies long-term agreements and transition to a service format that covers the whole helicopter life cycle.

“We suggest shifting to long-term framework contracts with fixed procurement prices, defined annual increases and maximum delivery timeframes/service windows of 3-5 years. It would allow to reduce times needed to supply spare parts and provide services, and, as a consequence, would ensure high operability of the Indian helicopter fleet,” said Russian Helicopters CEO Andrey Boginsky.

Currently, as part of the “Make in India” program, a joint Russo-Indian project is underway to build Ka-226T light helicopters in India. A JV created by Russian Helicopters, JSC Rosoboronexport and India’s HAL Corporation will produce 200 light multirole Ka-226T for various purposes. Russian Helicopters is interested in active involvement of Indian companies in the production of spare parts, as well as technical maintenance and repairs.

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