Airbus improves service request facility in Keycopter portal

Airbus improves service request facility in Keycopter portal 2 Dec, 19, Source: Airbus Helicopters

As part of its digital journey, Airbus Helicopters is offering to customers a 24/7 online Technical Request service through its Keycopter customer portal.

To better answer customers’ expectations with more than 2,500 new requests made each month, Airbus Helicopters is now proposing new features to improve this service:

• Customers can now use the copy/paste function directly in a Technical Event and/or in a message, facilitating data input in a more user-friendly way and with no file size limitations.

• Customers can find their specific approved Part-21 technical documents (technical agreements, technical statements and soon repair sheets) within the new document portfolio and in the concerned Technical Event, while improving the management of those documents.

This is a complement to the last improvements such as the Technical Event “light” form, which can be created in less than 1 minute (Information Notice to be issued soon).

By the beginning of 2020 and in order to maintain a high performance level, this service will be extended with a mobile web application available on smartphones and tablets.

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