The National Aeronautics and Space Administration (NASA) recently signed a $15 million HCare Infinite full-availability support solution with Airbus Helicopters, Inc. From September 2020, the comprehensive contract, initially covering two years with the option to extend up to 10, provides the entire spectrum of support needs for NASA’s fleet of three H135 helicopters.

Airbus will ensure operational availability by managing all of NASA’s support and service needs including scheduled and unscheduled maintenance, as well as spare parts supplies. In addition, Airbus will be responsible for the helicopter flight operations by stationing two pilots, two mechanics and one programme manager at NASA’s Kennedy Space Center (KSC) in Florida.

Airbus’s OEM experience and knowledge will support NASA’s transition from an aging aircraft fleet into one featuring the advanced H135 helicopter, and ensure that it is a smooth and safe process. It will allow KSC Flight Operations to focus on supporting NASA programmes and partners.

NASA will operate their new fleet of H135 helicopters at Cape Canaveral for a variety of missions including security around rocket launches, emergency medical services, and the transport of qualified personnel.

Having aircraft ready to take off when they are needed is key for NASA’s success. Airbus’ HCare Infinite support solution provides the guarantee that the company has taken care of everything to ensure full fleet availability.

Airbus’s entire team is proud to support the future of space exploration by providing both new helicopters and full support services to NASA.

HCare Infinite is Airbus’ most comprehensive level of customer support and requires the company to guarantee the customer’s full fleet operational availability, including maintenance, technical support, and the supply of spare parts, tools and consumables. Airbus Helicopters’ range of HCare material management services starts with an option called Easy (on-request catalogue services) and Smart (by-the-hour options), before progressively building up to the Infinite (full availability commitments) package.