Blue Hawaiian launches new concierge service

Blue Hawaiian launches new concierge service

3-Feb-2021 Source: Blue Hawaiian Helicopters

Blue Hawaiian Helicopters has launched a new concierge service, Blue Hawaiian Activities, offering customized activity planning for travelers.

As of Monday, Blue Hawaiian Activities operates 19 concierge offices on Maui and Oahu, and the company plans to expand to Kauai and Hawaii Island in the coming months. In addition to offering general resort and island information, the service will curate personalized experiences for guests with a range of activities including golf, dining, luaus, diving and more.

In a statement issued Monday, Blue Hawaiian Helicopters explained that it created Blue Hawaiian Activities in response to the closure of Expedia Group’s offline Local Expert operations in Hawaii. Expedia ​shuttered ​its Local Expert concierge desks at a number of Hawaii hotels on Oahu, Kauai, Maui and Hawaii Island on Jan. 31 due to the impacts of Covid-19.

Blue Hawaiian Helicopters said that it wanted to offer uninterrupted in-person concierge planning services to travelers, as well as provide continued employment for Expedia’s local experts.

“Blue Hawaiian Helicopters has remained a leader in activity tourism in Hawaii for 35 years through our award-winning helicopter tour company,” said Quentin Koch, president and general manager of Blue Hawaiian Helicopters, in the statement. “The addition of the activities concierge division further solidifies our commitment to providing authentic Hawaiian travel experiences to visitors, as well as our steadfast belief that travel will return to Hawaii stronger than ever.”

Koch will oversee both operations as president of Blue Hawaiian Helicopters & Activities. Myra Galinato, the former general manager of Expedia Local Experts’ Hawaii offices, will join the company in March as general manager of the activities division.

“Blue Hawaiian Helicopters and Expedia Local Expert have a history of sharing the best experiences that Hawaii has to offer, and have done so in a way that imparts more than a superficial viewpoint of our islands,” stated Galinato. “Our collective experience in this arena is unparalleled and we are passionate about sharing adventures that we believe are transformative and invaluable.”

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