Customer Support

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Rolls-Royce adds new Helicopter customers to TotalCare in 2019

Rolls-Royce adds new Helicopter customers to TotalCare in 2019

17-Feb-2020Source: Rolls-Royce

Rolls-Royce has signed four new customers to its premier TotalCareTM engine servicing program. The addition of Collier Mosquito Control District, Life Flight Network, Red River Ranch, and Centaurium Aviation brings the total number of TotalCare helicopter customers to twenty-one. The Rolls-Royce M250 TotalCare program offers operators an aftermarket support solution to suit their operational, maintenance, and... Read more

Bell and Pratt & Whitney Make Signing Up for Maintenance Programs Easier

Bell and Pratt & Whitney Make Signing Up for Maintenance Programs Easier

12-Feb-2020Source: P&WC

Pratt & Whitney, a division of United Technologies Corp. (NYSE: UTX), today announced that Bell 212, 412, 427 and 429 helicopter customers now benefit from a single point of contact to learn about and enroll in aircraft and engine maintenance plans. When enrolling an aircraft into Bell’s Customer Advantage Plan (CAP), customers will also have the... Read more

Airbus Helicopters replaces Keycopter platform with AirbusWorld

Airbus Helicopters replaces Keycopter platform with AirbusWorld

12-Feb-2020Source: Airbus Helicopters

Airbus Helicopters’ new collaborative platform, AirbusWorld, was officially unveiled at Heli-Expo exhibition 2020 and is online since the 10th of February. AirbusWorld replaces Keycopter, and offers a simplified and streamlined navigation between services through menus and shortcuts accessible from any page. The interface has been completely re-designed according to operators’ feedback to optimize the user experience. The platform... Read more

StandardAero wins Rolls-Royce M250 award for 11th Consecutive Year

StandardAero wins Rolls-Royce M250 award for 11th Consecutive Year

28-Jan-2020Source: StandardAero

StandardAero received the prestigious “FIRST Class Service” award on Monday at the annual Rolls-Royce FIRST NetworkTM Recognition Reception event, held as part of Rolls-Royce’s attendance at the 2020 HAI/Heli-Expo in Anaheim, Calif.  The awards program recognizes significant achievements of authorized maintenance service centers that provide maintenance, repair and overhaul (MRO) services for M250 helicopter engines operated... Read more

Safran selects Onsight AR platform for remote customer support

Safran selects Onsight AR platform for remote customer support

18-Oct-2019Source: Librestream

Librestream, leading provider of augmented reality enterprise solutions, is pleased to announce that Safran, an international high technology group operating in the aviation (propulsion, equipment and interiors), defense and space markets, selected its Onsight augmented reality platform for remote customer support, internal services and manufacturing. Safran Helicopter Engines first launched a remote assistance service called... Read more

Sikorsky Authorizes Eagle Copters Ltd. as Customer Support Center in Canada

Sikorsky Authorizes Eagle Copters Ltd. as Customer Support Center in Canada

6-Mar-2019Source: Sikorsky

Sikorsky, a Lockheed Martin company (NYSE: LMT), announced that it will authorize Eagle Copters Ltd. to operate as its latest Sikorsky Customer Support Center in Canada. The announcement came at the 2019 Helicopter Association International Heli-Expo. Sikorsky’s Customer Support Centers enable quick access to Sikorsky logistics and spare parts inventory for operators while providing advanced... Read more

Lithuanian Air Force renews AS365N3+ HCare Infinite contract

Lithuanian Air Force renews AS365N3+ HCare Infinite contract

12-Dec-2018Source: Airbus

The Lithuanian Air Force (LAF) has renewed its HCare Infinite material management contract for its fleet of three Dauphin AS365 N3+ search and rescue (SAR) helicopters following achievement of 97% average fleet availability over a three-year period. These helicopters entered service performing SAR missions in 2015 with a three-year full warranty and Airbus’ commitment to... Read more

Airbus adds features to 24×7 eRequest service

Airbus adds features to 24×7 eRequest service

1-Oct-2018Source: Airbus Helicopters

As a part of its digital strategy, since 2015 Airbus Helicopters offers a 24/7 online technical request (eRequest) service to its Customers, through its Keycopter customer portal. With more than 2,500 monthly eRequests – Airbus Helicopters facilitates Customer interaction and provides: • A reactive AOG and routine request management service for a large scope of... Read more

VNH South completes 2017 Customer Conference

VNH South completes 2017 Customer Conference

11-Dec-2017Source: VNH South

With purpose of expressing gratitude to customers and partners, VNH South successfully organized the 2017 Customer Conference with the theme “Toward new horizons” at The Pullman Vungtau on December 8, 2017. Despite the fact that 2017 remains a challenging year for the company: the EC-225 and Super Puma L2 fleet have not got out of... Read more

UK Aviation Services becomes a Sikorsky S76 Customer Support Center

UK Aviation Services becomes a Sikorsky S76 Customer Support Center

18-Oct-2017Source: UK Aviation Services

UK Aviation Services (Eng) Limited is proud to announce that it has recently been authorised as a Sikorsky S-76 Customer Support Center with the authorisation covering all variants of the popular S-76 helicopter. The Customer Support Center Authorisation comes after considerable investment by UK Aviation Services in staff training, tools and equipment and a review... Read more

Sikorsky Launches Customer Experience 2.0

Sikorsky Launches Customer Experience 2.0

13-Oct-2017Source: Sikorsky

Sikorsky, a Lockheed Martin Company (NYSE:LMT) today announced the launch of its Next Generation Customer Portal for customers, providing an enhanced and more direct web-based location for all customer needs regarding maintenance and questions about their aircraft. The announcement was made at the 2017 NBAA’s Business Aviation Convention & Exhibition. Owners, operators and directors of... Read more

Sikorsky plans Customer Support Centre in Thailand

Sikorsky plans Customer Support Centre in Thailand

19-Apr-2017Source: Lockheed Martin

Sikorsky, a Lockheed Martin Company today announced plans to expand its S-92® and S-76™ helicopter support services in the Asia-Pacific region. Thai Aviation Services is scheduled to become the first Sikorsky Customer Support Center in Thailand by the end of 2017. The announcement was made at the inaugural 2017 Rotorcraft Asia show. “This decision further... Read more

Airborne Engines Improves Customer Support

Airborne Engines Improves Customer Support

13-Mar-2017Source: Airborne Engines

M International, a leading provider of aftermarket technical, MRO, and supply chain management services for the aerospace and defense industry, is pleased to announce that Airborne Engines Ltd., specialists in Honeywell T53 and Rolls-Royce M250 Engine maintenance, has made significant changes to their Customer Support and Service team. “You gave us your feedback and our... Read more

New HCare Fleet features reduce customers’ operational workload

New HCare Fleet features reduce customers’ operational workload

13-Mar-2017Source: Airbus Helicopters

Airbus and its long-time partner, Rusada, recently launched a new electronic ordering feature designed to reduce customer workload when ordering helicopter parts. The new interface between Airbus Helicopters’ e-ordering software and Envision, Rusada’s maintenance information system, now permits customers to input their orders just once into Envision. The interface communicates directly with e-ordering, thereby limiting... Read more

Airbus uses QR codes to collect customer feedback

Airbus uses QR codes to collect customer feedback

13-Mar-2017Source: Airbus Helicopters

As part of its ongoing journey towards improving customer satisfaction, Airbus is implementing QR codes as a means of collecting customer feedback following each spare part delivery originating from Marignane, France. Upon receipt of a package, customers can scan the affixed QR code using their smartphone, displaying a webpage on which they can select their... Read more

Safran signs Bell Helicopter’s Training Academy for first Bell 505 customer support contract

Safran signs Bell Helicopter’s Training Academy for first Bell 505 customer support contract

10-Mar-2017Source: Safran

Safran is proud to announce the signing of the first 5Star Plans contract to support Arrius 2R engines operated by Bell 505 customers. This contract has been signed with the Bell Helicopter’s Training Academy that will operate two Bell 505 aircrafts. 5Star Plans is a new Safran Helicopter Engines support contract dedicated to customers operating... Read more

Airbus to enhance customer support through Premium Service Centers

Airbus to enhance customer support through Premium Service Centers

6-Mar-2017Source: Airbus Helicopters

Airbus Helicopters Inc. is taking additional steps to enhance customer support to its many, far-flung Airbus helicopter operators by creating a network of specially trained, stocked and equipped Premium Service Centers. Premium Service Centers will be selected from the company’s existing network based on their geographical coverage, reputation, and quality of services provided to their... Read more

Bell provides update on Customer Support

Bell provides update on Customer Support

18-Jan-2017Source: Bell Helicopter

Bell Helicopter, a Textron Inc. (NYSE: TXT) company, today announced significant progress with its customer service – continuing to provide the best customer support in the industry. “In 2016 we launched a brand new support solution, our Customer Advantage Plans (CAP), and strengthened our support network, adding four new service centers  across the globe,” said Glenn... Read more

Airbus to build new customer service center in Chile

Airbus to build new customer service center in Chile

28-Nov-2016Source: Airbus Helicopters

Airbus Helicopters recently celebrated its fifteenth anniversary in Santiago, Chile, and unveiled new investments in the South Cone region of South America, amounting to 4.6 million US dollars. On November 11, 2016, Airbus Helicopters celebrated its fifteenth anniversary in Santiago, Chile, and unveiled new investments in the South Cone region of South America, amounting to... Read more

Able debuts 24-hour AOG support

Able debuts 24-hour AOG support

26-Oct-2016Source: Able Aerospace

 Able Aerospace Services, a Textron Inc. (NYSE: TXT) company, has launched the Able after hours Help Desk, establishing 24-hour, industry-leading Able support for customers with fixed-wing and rotor-wing Aircraft on the Ground (AOG). The Help Desk will work in tandem with Able’s weekday customer service team to provide around-the-clock, seven-days-a-week AOG assistance. “AOG is a... Read more

Bell lauches Customer Advatage Plan in Japan

Bell lauches Customer Advatage Plan in Japan

18-Oct-2016Source: Bell

Bell Helicopter, a Textron Inc. (NYSE: TXT) company, today announced the first customer for its Customer Advantage Plan (CAP) support solution in Japan. SECO International signed a letter of intent (LOI) for CAP coverage of their two future Bell 505’s while at the Japan International Aerospace Exhibition. Bell Helicopter’s Customer Advantage Plans provide customers with comprehensive... Read more

Bell Strengthens Customer Support Capabilities in Europe

Bell Strengthens Customer Support Capabilities in Europe

13-Oct-2016Source: Bell

Bell Helicopter, a Textron Inc. (NYSE: TXT) company, and its Authorized Customer Service Facility (CSF), Agrarflug Helilift, announce today that Agrarflug Helilift is in the process of obtaining an expanded capability to support medium tailbooms for the Bell 212 and 412 aircraft– continuing to strengthen aircraft support for European customers. As a Bell Helicopter Authorized CSF,... Read more

Customer Rollout of Innovative MyP&WC Power

Customer Rollout of Innovative MyP&WC Power

2-Sep-2016Source: P&WC

Pratt & Whitney Canada (P&WC) announced that MyP&WC Power, the company’s new online customer service portal, featuring an easy-to-use shopping cart and advanced transactional and search capabilities, now has more than 14,000 users and will complete its progressive rollout to all customers in a matter of weeks. P&WC is a subsidiary of United Technologies Corp.... Read more

Customer Advantage Plan – Bell signs second customer

Customer Advantage Plan – Bell signs second customer

21-Jul-2016Source: Bell

Bell Helicopter, a Textron Inc. (NYSE: TXT) company announced today that HALO-Flight, a helicopter emergency medical service (EMS) in Texas, has signed their Bell 429 for the Customer Advantage Plan (CAP) – the second U.S. based EMS customer to sign for the new service solution. Bell Helicopter’s Customer Advantage Plans provide customers with comprehensive coverage... Read more

Sikorsky and Bristow sign 10-Year S-92 support deal

Sikorsky and Bristow sign 10-Year S-92 support deal

12-Jul-2016Source: Sikorsky

Sikorsky and Bristow Helicopters today signed a 10-year agreement providing Bristow’s S-92® fleet with extended support for its aftermarket material needs. Sikorsky’s Total Assurance Program provides Bristow continued aftermarket support to operate its S-92 fleet within a known budget, reducing the risk of unplanned costs. The contract was signed in a ceremony at the 2016... Read more

Sikorsky and Babcock Sign 10-Year S-92 Support Agreement

Sikorsky and Babcock Sign 10-Year S-92 Support Agreement

12-Jul-2016Source: Sikorsky

Sikorsky and Babcock Mission Critical Services Ltd. today signed a 10-year agreement providing Babcock’s S-92® helicopter fleet with extended support for its aftermarket material needs. Sikorsky’s Total Assurance Program provides Babcock continued aftermarket support to operate its S-92 fleet within a known budget, reducing the risk of unplanned costs. Babcock MCS Ltd. is a division... Read more

Customer Advantage Plans from Bell to launch in Europe with Heli Charter

Customer Advantage Plans from Bell to launch in Europe with Heli Charter

6-Apr-2016Source: Bell

Bell Helicopter, a Textron Inc. (NYSE: TXT) company announced today that Heli Charter UK will be its Customer Advantage Plan (CAP) launch customer for the European region – choosing the support solution on their existing Bell 429. The company additionally secured an order for a 407GXP through Heli Charter UK, for a private customer. Heli... Read more

P&WC Amplifies Efforts Across the Board to Support Helicopter Customers

P&WC Amplifies Efforts Across the Board to Support Helicopter Customers

6-Mar-2016

Pratt & Whitney Canada has launched several innovative solutions and offerings to deliver high value to its turboshaft customers around the world. These innovations provide real-time savings, reduce costs, create stable maintenance environments and enhance aircraft availability for the company’s growing customer base in this segment. P&WC is a subsidiary of United Technologies Corp. (NYSE:UTX).... Read more

Eagle Copters Australasia appointed Bell Customer Service Facility

Eagle Copters Australasia appointed Bell Customer Service Facility

3-Mar-2016Source: Bell

Bell Helicopter announced today that Eagle Copters Australasia Pty Ltd. will be appointed as a Bell Helicopter Authorized CSF in Eastern Australia. “Bringing on Eagle Copters Australasia as an Authorized CSF reinforces our commitment to enhancing the regional support customers need to continue their operations,” said Sameer Rehman, Bell Helicopter’s vice president of sales for... Read more

Sikorsky Launches Customer Care Center

Sikorsky Launches Customer Care Center

2-Mar-2016Source: Sikorsky

Sikorsky, a Lockheed Martin company (NYSE:LMT) today unveiled several initiatives to provide new and enhanced services supporting the company’s customers. The announcements were made at the 2016 Helicopter Association International Heli-Expo show. “Sikorsky is focused on enhancing customer support and achieving excellence in customer satisfaction,” said Joe Triompo, vice president, Sikorsky Customer Support. “We are... Read more

Rolls-Royce expands service offerings for M250, RR300 engine fleets

Rolls-Royce expands service offerings for M250, RR300 engine fleets

2-Mar-2016Source: Rolls-Royce

Rolls-Royce has signed new agreements with repair and overhaul facilities to offer M250 and RR300 engine operators even more options for their service needs. Two current M250 service providers in the Rolls-Royce FIRST network will become Authorized Repair Facilities for RR300 engines, while a new service provider in Brazil will join the FIRST network and provide services... Read more

ProPilot names Bell number one in customer support for 22nd consecutive year

ProPilot names Bell number one in customer support for 22nd consecutive year

2-Mar-2016Source: Bell

Bell Helicopter, a Textron Inc. (NYSE: TXT) company today announced that it has been once again voted number one in customer support by Professional Pilot magazine. Ranking at the top in each of the seven categories, Bell Helicopter has won the top honor for the helicopter industry for its 22nd consecutive year. “Our goal is... Read more

Bell Launches New Aftermarket Customer Service Plans

Bell Launches New Aftermarket Customer Service Plans

1-Mar-2016Source: Bell

Bell Helicopter, a Textron Inc. (NYSE: TXT) company, today introduced its new comprehensive aftermarket service plans and announced CareFlite, a fully-integrated medical transport company, as its launch customer. Named “Customer Advantage Plans,” the new aftermarket plans provide customers with holistic coverage solutions for their daily operations. The plans offer a fixed cost per flight hour... Read more

Bell and Turbomeca announce joint JetRanger X service option

Bell and Turbomeca announce joint JetRanger X service option

1-Mar-2016Source: Bell

Bell Helicopter a Textron Inc. company, (NYSE: TXT), announced today a collaboration with Turbomeca (Safran, Euronext Paris : SAF)  to provide a complete service option for the Bell 505 protecting the entire aircraft – including engine coverage. Customers who select Bell Helicopter’s Customer Advantage Plan (CAP), and Turbomeca’s Support By the Hour plan, with their aircraft will receive comprehensive aircraft... Read more

Airbus Customer and Technical Support teams to demo Keycopter at Heli-Expo 2016

Airbus Customer and Technical Support teams to demo Keycopter at Heli-Expo 2016

1-Mar-2016Source: Airbus Helicopters

Customer Support team members from Airbus Helicopters Inc. will be at Heli-Expo 2016 to meet with customers and update them on key service and support issues and tools. The Airbus Helicopters exhibit is located at Booth #9651. Mike Muniz, Director of Customer Support, and John Byus, Sales Manager for HCare, will be on hand during... Read more

Sikorsky announces new Customer Support Center in Korea

Sikorsky announces new Customer Support Center in Korea

17-Feb-2016Source: Sikorsky

Sikorsky, a Lockheed Martin company (NYSE: LMT), has appointed UI Helicopter Co., Ltd to become a Sikorsky-authorized Customer Support Center in the Republic of Korea. Based in Yesan, 100 km south of Seoul, the CSC will enable operators of Sikorsky S-76® and S-92® commercial helicopters to source repair and overhaul services within the country’s borders. “UI Helicopter has more... Read more

Airbus Helicopters signs 5 year EC145 support contract with French law enforcement fleets

Airbus Helicopters signs 5 year EC145 support contract with French law enforcement fleets

16-Nov-2015Source: Airbus

The SIMMAD (Structure intégrée du maintien en condition opérationnelle des matériels aéronautiques du ministère de la Défense, responsible for the maintenance and overhaul of French state-owned aircraft) has awarded Airbus Helicopters with a milestone contract for a global service solution covering the entire fleet of 50 EC145 operated by the French Gendarmerie Nationale and Sécurité... Read more

Russian Helicopters expands after-sales service in Caribbean and Latin America

Russian Helicopters expands after-sales service in Caribbean and Latin America

4-Nov-2015Source: Russian Helicopters

Russian Helicopters (part of State Corporation Rostec) plans to provide after-sales service and maintenance for helicopters operated in Latin America and the Caribbean, and will also offer comprehensive services to expand helicopters’ operational capabilities via a modernisation programme incorporating the latest technological solutions, and taking into account the region’s rich experience of operating Russian-made helicopters.... Read more

Airbus Helicopters HCare Customer Service goes digital

Airbus Helicopters HCare Customer Service goes digital

8-Oct-2015Source: Airbus

Airbus Helicopters has today announced the latest axis of its HCare services development with the release of two new families of digital Connected Services: HCare Fleet and HCare Flight. HCare Fleet offers digital services to support and ease maintenance operations through two new solutions: •Fleet Keeper is the only Airbus Helicopters-approved solution providing a digital... Read more

Bell appoints new Customer Support and Service VP

Bell appoints new Customer Support and Service VP

14-Jul-2015Source: Bell

Bell Helicopter, a Textron Inc. (NYSE: TXT) company, announced today that Glenn Isbell will assume the role of Senior Vice President for the Customer Support and Service organization, effective immediately. “Glenn is a proven, innovative leader. He knows our products and our business and I’m confident that the CSS business will continue to grow and... Read more

AW139 Reliability Data Sharing Group holds first meeting

AW139 Reliability Data Sharing Group holds first meeting

21-Apr-2015Source: AgustaWestland

The 15th April 2015 saw the Launch of the First AgustaWestland conference to be transmitted by webcast to our worldwide AW139 Customer locations (Canada, United States, UK, Italy, Qatar, Abu Dhabi, Malaysia, Brunei, Japan & Australia). The AW139 Reliability Data Sharing Group (RDSG) Launch event, organized by Product Support Engineering with the help of AgustaWestland... Read more

Airbus Helicopters’ HCare brings a new dynamic in customer service

Airbus Helicopters’ HCare brings a new dynamic in customer service

6-Mar-2015Source: Airbus

Named “HCare” – which is consistent with Airbus Helicopters’ new H designations for its rotorcraft product lines – this strategy is focused on bringing the most tailor-made and competitive services for customers’ daily operations. HCare was unveiled at the Heli-Expo 2015 industry show in Orlando, Florida, where the company has a high-profile participation (Exhibit #2437).... Read more

Turbomeca signs a Support By the Hour contract with DRF Luftrettung

Turbomeca signs a Support By the Hour contract with DRF Luftrettung

6-Mar-2015Source: Turbomeca

Turbomeca (Safran) and DRF Luftrettung announce the signature of a 10-year Support By the Hour (SBH) contract for their 40 Arriel 2E engines. With the Turbomeca-powered EC145T2 fleet DRF Luftrettung perform HEMS (Helicopter Emergency Medical Service) missions in Germany. Richard Musil, CEO of Turbomeca Germany GmbH mentioned, “After signing a five year SBH contract for... Read more

Turbomeca enriches its engine warranty conditions through the new Turbomeca Care Program

Turbomeca enriches its engine warranty conditions through the new Turbomeca Care Program

4-Mar-2015Source: Turbomeca

Turbomeca (Safran) has developed the “Turbomeca Care Program” that will provide additional warranty solutions and conditions for its engines throughout their lifecycle and answer important operator needs. Since the end of 2014, new and enhanced warranty conditions have been introduced for all new and current civil engine models. The new warranty conditions include a 400-hour... Read more

AgustaWestland and Mitsui Bussan Aerospace Sign Basic Ordering Agreement for AW139 Support and Training

AgustaWestland and Mitsui Bussan Aerospace Sign Basic Ordering Agreement for AW139 Support and Training

4-Mar-2015Source: AgustaWestland

AgustaWestland and Mitsui Bussan Aerospace announced today the signing of a three-year Basic Ordering Agreement for the purchase of spare parts, ground support equipment, tools, technical assistance, training and additional services, dedicated to the AW139s operated by commercial customers and government agencies in Japan. The agreement between AgustaWestland and Mitsui Bussan Aerospace, official distributor for... Read more

Airbus Helicopters to hold regional customer service symposiums

Airbus Helicopters to hold regional customer service symposiums

3-Mar-2015Source: Airbus Helicopters

Airbus Helicopters Inc. will hold six regional Customer Service Symposiums in 2015, expanding the popular program this year to include two additional locations. The events provide an opportunity for operators of Airbus Helicopters to get the latest aircraft safety and technical updates and meet with key company’s customer support personnel. The one-day symposiums begin in... Read more

AgustaWestland Introduces New Customer Service Plans For Its Commercial Helicopters

AgustaWestland Introduces New Customer Service Plans For Its Commercial Helicopters

3-Mar-2015Source: AgustaWestland

AgustaWestland has introduced a new range of AgustaWestland Service offerings to better serve the wide ranging needs of its customers. Four new plans called Essential, Full Components, Operational Support and All Inclusive have been developed to address different levels of customer operational needs. Additionally customers can choose either Priority or Standard service levels, both with... Read more

AgustaWestland “Service Excellence” Project Delivers Improved Customer Service

AgustaWestland “Service Excellence” Project Delivers Improved Customer Service

3-Mar-2015Source: AgustaWestland

AgustaWestland introduced significant changes in 2014 to its Customer Support and Training services as the first of three stages of its “Service Excellence” project, part of the Company Vision revolving around the “ThinkCustomer” ethos. The first stage is now complete with the second and third stages to be implemented in 2015. Excellence is being pursued... Read more

Helibras Customer Support receives ISO 9001 certification and NBR 15100

Helibras Customer Support receives ISO 9001 certification and NBR 15100

20-Nov-2014Source: Helibras

The Customer Support Center (CSC) of Helibrás, located in Atibaia, São Paulo, is certified in ISO 9001 and 15100 standards NBR, both equivalent to implementing a Quality Management System, and specifically the NBR for industry aerospace. To obtain such certifications CSC adjusted its internal procedures to the requirements of standards, following the focus of the... Read more

Bell furthers Customer Support Efforts in China

Bell furthers Customer Support Efforts in China

11-Nov-2014Source: Bell

Bell Helicopter, a Textron Inc. company, (NYSE: TXT), announced several key initiatives to strengthen the aftermarket support for its growing customer base in China. The announcements were made as part of Bell Helicopter’s participation in Airshow China in Zhuhai. Mr. Dean Ashton joined the Bell Helicopter team in China as a Customer Service Engineer. Based... Read more

Russia – Aviamarket launches 24×7 customer support

Russia – Aviamarket launches 24×7 customer support

25-Mar-2014Source: Aviamarket

[electronic translation] From today “Aviamarket” provides telephone customer support 24 hours a day, 7 days a week. One number + 7 (495) 980-22-00 now quickly and accurately you can get any advice on training, purchase and maintenance of helicopters, as well as sign up for a test drive and schedule flights. “Changes in schedule phone... Read more

AgustaWestland appoints new Support/Training VP for Canada, US and Central America

AgustaWestland appoints new Support/Training VP for Canada, US and Central America

10-Mar-2014Source: AgustaWestland

AgustaWestland, a Finmeccanica company, is pleased to announce that Michael Hotze has been appointed as Vice President, Customer Support and Training. As Vice President, Michael will oversee the Philadelphia-based customer support team comprised of Product Support Engineering, Technical Representatives, Customer Support Managers, the Fleet Operations Center (24/7 AOG Help Desk), Part 145, and Customer Training.... Read more

Airbus Helicopters highlights innovative service solutions, including five new online services

Airbus Helicopters highlights innovative service solutions, including five new online services

27-Feb-2014Source: Airbus Helicopters

The increased scope of Airbus Helicopters’ support and services offer is being spotlighted at this week’s 2014 Heli-Expo exhibition in Anaheim, California, where the company is providing details on support for new aircraft, training and operations, helicopter upgrades, new information services and enhancements to the Keycopter® customer portal. “Keeping our helicopters flight-ready with customers and... Read more

Airbus Helicopters highlights innovative service solutions

Airbus Helicopters highlights innovative service solutions

27-Feb-2014Source: Airbus Helicopters

The increased scope of Airbus Helicopters’ support and services offer is being spotlighted at this week’s 2014 Heli-Expo exhibition in Anaheim, California, where the company is providing details on support for new aircraft, training and operations, helicopter upgrades, new information services and enhancements to the Keycopter® customer portal. “Keeping our helicopters flight-ready with customers and... Read more

StandardAero Receives 2014 Rolls-Royce FIRST Network Customer Satisfaction Award

StandardAero Receives 2014 Rolls-Royce FIRST Network Customer Satisfaction Award

26-Feb-2014Source: StandardAero

StandardAero received Rolls-Royce FIRST Network Customer Satisfaction Award at the HAI Heli-Expo show in Anaheim, Calif. The 2014 award represented the fifth consecutive year that the company has been recognized by Rolls-Royce for outstanding customer satisfaction providing M250 engine MRO services and support for helicopter operators. The 2014 award recognized StandardAero for its efforts to... Read more

Airbus Helicopters announces schedule for Customer Service Symposiums

Airbus Helicopters announces schedule for Customer Service Symposiums

25-Feb-2014Source: Airbus Helicopters

Airbus Helicopters Inc. announced Tuesday that it will hold its national CS3 Customer Service Symposium on Sept. 8-10 in Grapevine, Texas. The annual event is an opportunity for operators of Airbus Helicopters to get the latest safety and technical updates and meet with the company’s key customer support personnel and management. In addition to the... Read more

Leonardo – the new Customer Portal for AgustaWestland operators

Leonardo – the new Customer Portal for AgustaWestland operators

23-Feb-2014Source: AgustaWestland

AgustaWestland have taken the opportunity of Heli-Expo 2014 to launch a new Customer Portal named after the Italian inventor Leonardo da Vinci.  Here is their description of the site:- Leonardo , the AgustaWestland Customer Portal, offer a much wider range of services directly from the web, with the target to ensure a faster response and... Read more

Vector Aerospace and Era Helicopters Sign 5 year support contract for S76 and AS350 fleets

Vector Aerospace and Era Helicopters Sign 5 year support contract for S76 and AS350 fleets

31-Oct-2013Source: Vector Aerospace

Vector Aerospace Helicopter Services – North America (“HS-NA”), has signed a five-year agreement with Era Helicopters LLC (“Era”) for repair and overhaul of dynamic components for Era’s Sikorsky S76 and Eurocopter AS350 fleets. As per the terms of the five-year agreement, HS-NA will provide Era with inspection, repair, overhaul, testing, modification and other services as... Read more

Breeze-Eastern Overhauls Customer Support Organization

Breeze-Eastern Overhauls Customer Support Organization

23-Sep-2013Source: Breeze-Eastern

Significant improvements in overhaul and repair turnaround times at Breeze-Eastern Corp. (AMEX: BZC) represent an important element of a broader customer support initiative underway at the helicopter hoist, winch and hook manufacturer. The Company has improved turnaround times by 54 percent over the past year and is now expanding its Customer Support organization with new... Read more

Helibras invests in new Customer Support Centre

Helibras invests in new Customer Support Centre

20-Aug-2013Source: Helibras

Helibras has just opened its new base of service and excellence in after-sales. The Customer Support Center (CSC) is located in Atibaia, São Paulo, and will receive and manage all customer inquiries related to maintenance, repair, parts supply, warranty and service of all helicopter operators Helibrás / Eurocopter in the country Aiming to improve the level... Read more

Bell appoints new Director of Sales and Customer Service

Bell appoints new Director of Sales and Customer Service

31-Jul-2013Source: Bell

Bell Helicopter, a Textron Inc. company (NYSE: TXT), announced that Jason Johnson has joined Bell Helicopter as director, Sales and Customer Support. In this role, Johnson is responsible for the Bell Helicopter Customer Support and Services (CSS) Sales and Customer Support activities worldwide. “We are very pleased to have Jason join our team,” said Eric... Read more

Eurocopter appoints Head of Support & Services

Eurocopter appoints Head of Support & Services

1-Jul-2013Source: Eurocopter

Currently Head of Strategy & Company Development, Matthieu Louvot has been appointed Head of Support & Services within Eurocopter. He will be reporting directly to Dominique Maudet, Head of Global Business & Services. After having begun his career as an inspector at the General Inspectorate of Finance in the French finance ministry, Matthieu Louvot, 38,... Read more

New E-HOTS support partnership consortium

New E-HOTS support partnership consortium

19-Jun-2013Source: Eurocopter

An innovative total support solution for Eurocopter helicopters in deployed operations was launched with a consortium agreement signed yesterday at the Paris Air Show by its five participants: Eurocopter, DAHER, DCI, Eurotradia and Vector Aerospace. This solution – designated E-HOTS (Eurocopter Helicopter On Theatre Services) – consolidates the five partners’ expertise and pools their resources,... Read more

American Eurocopter announces top flight component support plans

American Eurocopter announces top flight component support plans

15-Feb-2012Source: American Eurocopter

Top Flight Component Support Plans provide a comprehensive service for parts and components supply and offer customizable coverage from a single component to comprehensive “Nose to Tail” plans American Eurocopter is not only the leading provider of civil and parapublic helicopters in the United States, but it also strives to provide the best aftermarket support... Read more

Turbomeca BOOST – Launch of new, integrated online services

Turbomeca BOOST – Launch of new, integrated online services

12-Feb-2012Source: Turbomeca

Turbomeca (Safran group) presents BOOST (Bank Of Online Services and Technologies), a totally new range of integrated online services to streamline operations Customers. Through this single application, Turbomeca is to provide statement the helicopter industry with innovative solutions for proactive engine support. BOOST, a major share of Safran group project, answers essential helicopter operator needs: Addressing aircraft safety, availability and... Read more

ALT signs Turbomeca support contract for engines in ANWB EC135s

ALT signs Turbomeca support contract for engines in ANWB EC135s

12-Feb-2012Source: Turbomeca

Turbomeca (Safran group) sign a support contract at the time of flight, SBH ®, with ADAC for 10 Arrius 2B2 engines powering five helicopters EC 135T2, for the benefit of ANWB Medical Air Assistance. ADAC Luftfahrt Technik GmbH, based near Bonn, Germany, maintains helicopters and engines for various operators in Europe, as ADAC, ANWB and... Read more

P&WC brings latest service technology to PW200 operators

P&WC brings latest service technology to PW200 operators

12-Feb-2012Source: P&WC

Pratt & Whitney Canada (P&WC) today officially launched an online engine diagnostic tool, powered by SpotLight® from CaseBank Technologies, Inc. (Casebank), for its PW200engine. The announcement was made at Helicopter Association International’s HELI-EXPO 2012. Pratt & Whitney Canada is a United Technologies Corp. company (NYSE:UTX). The diagnostic tool provides proactive diagnostics and troubleshooting to deliver speedy service solutions... Read more

P&WC’s world-class ESP program delivers flexibility to operators

P&WC’s world-class ESP program delivers flexibility to operators

12-Feb-2012Source: P&WC

Pratt & Whitney Canada (P&WC) announced today at Helicopter Association International’s HELI-EXPO 2012 that it has now enrolled more than 500 of its turboshaft engines in its pay-per-hourEagle Serviceâ„¢ Plan (ESP® Program). Pratt & Whitney Canada is a United Technologies Corp. company (NYSE:UTX). Whether customers are looking for basic or full coverage, P&WC’s flexible service offering addresses... Read more

P&WC’s PT6Nation comes to Heli-Expo

P&WC’s PT6Nation comes to Heli-Expo

12-Feb-2012Source: P&WC

PT6Nation.com, Pratt & Whitney Canada’s (P&WC’s) award-winning social network microsite has come to Helicopter Association International’s HELI-EXPO 2012 for the second consecutive year. A special PT6Nation kiosk is featured in the P&WC booth (# 3317) where attendees can take a tour of the microsite and sign up to become members. The microsite was launched in December... Read more

P&WC brings turboshaft customer support expertise to Heli-Expo

P&WC brings turboshaft customer support expertise to Heli-Expo

12-Feb-2012Source: P&WC

Pratt & Whitney Canada (P&WC) is inviting owners, operators and maintenance personnel of its PT6, PW200 and PT6C-67C engines to attend Technical Briefing sessions during Helicopter Association International’s HELI-EXPO 2012 in Dallas, Texas. P&WC is a United Technologies Corp. company (NYSE:UTX). “This activity is part of our global ‘Customer Reach Out’ initiative and will provide a unique... Read more

Bell opens new call centre

Bell opens new call centre

7-Oct-2011Source: Bell

Bell Helicopter, a Textron Company (NYSE: TXT), has implemented a new call center for customers of its Aeronautical Accessories brand and its Repair and Overhaul operation in Piney Flats, Tenn. The call center simplifies the process of incoming customer calls and increases routing capabilities, resulting in reduced overall call time and more rapid inquiry resolution.... Read more

StandardAero receives R-R customer service awards

StandardAero receives R-R customer service awards

9-Mar-2011Source: StandardAero

StandardAero, a Dubai Aerospace Enterprise (DAE) company, received multiple awards at the Rolls-Royce FIRST Network Recognition Reception. Awards included the Customer Satisfaction Award and the Going the Extra Mile Award. “StandardAero is proud of its long-standing relationship with Rolls-Royce and being recognized for our achievements in customer service by such a well-respected market leader is... Read more

StandardAero expands North American Authorized Support Centers

StandardAero expands North American Authorized Support Centers

9-Mar-2011Source: StandardAero

StandardAero announced today that is has signed Servicio Tecnico Aereo de Mexico, S.A. de C.V. (STAM), of Mexico City as an Authorized Support Center (ASC). The agreement is for one year and includes optional one-year extensions at the end of each expiry date. “Today’s announcement symbolizes StandardAero’s increased presence within the Mexican Model 250 market,”... Read more

AW expands customer support and services capabilities in North America

AW expands customer support and services capabilities in North America

8-Mar-2011Source: AgustaWestland

AgustaWestland, a Finmeccanica company, in a global effort to constantly further enhance its Customer Support and Services’ capabilities worldwide, is pleased to announce the expansion of its support activities in North America through a number of initiatives. Thanks to renovation and process enhancements during 2010, AgustaWestland Customer Support has recently re-opened to full capability the... Read more

Bell honors top Customer Service Facilities

Bell honors top Customer Service Facilities

7-Mar-2011Source: Bell

Bell Helicopter, a Textron Inc. (NYSE: TXT) company, has named the 2011 Platinum-level Customer Service Facilities (CSFs). These 14 independently-owned maintenance, repair and overhaul service providers were recognized last evening during the Bell Helicopter Customer Reception at Heli-Expo 2011 in Orlando, Florida. “Bell Helicopter is consistently recognized as a leader in customer support throughout the... Read more

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