Customer Support

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Bell honors top Customer Service Facilities

Bell honors top Customer Service Facilities

7-Mar-2011Source: Bell

Bell Helicopter, a Textron Inc. (NYSE: TXT) company, has named the 2011 Platinum-level Customer Service Facilities (CSFs). These 14 independently-owned maintenance, repair and overhaul service providers were recognized last evening during the Bell Helicopter Customer Reception at Heli-Expo 2011 in Orlando, Florida. “Bell Helicopter is consistently recognized as a leader in customer support throughout the... Read more

Bell strengthens customer service in Latin America and Central Asia

Bell strengthens customer service in Latin America and Central Asia

6-Mar-2011Source: Bell

Bell Helicopter, a Textron Inc. (NYSE: TXT) company has appointed two new Bell Helicopter authorized Customer Service Facilities (CSFs), expanding its service capabilities in Latin America and Central Asia. In February, Bell Helicopter appointed Sky Tech, LLP in Almaty, Kazakhstan, and Eagle Copters Centro Mantenimiento Autorizado S.A (Eagle Copters) in Santiago, Chile, as the company’s... Read more

AgustaWestland’s 24×7 Fleet Operations Centre now fully operational

AgustaWestland’s 24×7 Fleet Operations Centre now fully operational

19-Jul-2010Source: AgustaWestland

AgustaWestland, a Finmeccanica company, is pleased to announce its new Fleet Operations Centre is now fully operational. The centre forms an important part of AgustaWestland’s ongoing investment to deliver ever improving levels of support to its customers around the world. The new centre is collocated with the AgustaWestland Logistics Centre at the Avioport Logistic Park,... Read more

Pratt & Whitney Canada Sets Industry Standard for Business Aviation Support

Pratt & Whitney Canada Sets Industry Standard for Business Aviation Support

4-May-2010Source: Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) today reiterated its customer service commitment at a news briefing held during the 10th annual European Business Aviation Convention and Exhibition (EBACE) in Geneva, Switzerland. Pratt & Whitney Canada is a United Technologies Corp. (NYSE:UTX) company. “Product performance, speed and simplicity are the hallmarks of our customer service promise,” stated... Read more

Bell Helicopter Recognizes Top Customer Service Facilities

Bell Helicopter Recognizes Top Customer Service Facilities

23-Feb-2010Source: Bell

Representatives from across the helicopter industry’s customer support and service sector are expected to turn out on Monday, Feb. 22 at Heli-Expo as Bell Helicopter honors 12 worldwide customer service facilities (CSFs) with Platinum-level rankings. The awards ceremony will recognize leaders in the customer service arena and highlight the commitment of Bell operators around the... Read more

MD Helicopters Service Center in Mesa Renews Commitment to High Quality Customer Service

MD Helicopters Service Center in Mesa Renews Commitment to High Quality Customer Service

22-Feb-2010Source: MD Helicopters

MD Helicopters, Inc. (MDHI) announces a new level of service and customer support in its Mesa, Arizona based Factory Service Center. To meet the increasing needs of customers to revitalize existing aircraft, MD Helicopters has committed new resources to the following highly popular and successful programs: MD 500E to MD 530F Conversions MD 900 to... Read more

Timken Expands Aerospace Aftermarket Capabilities for Enhanced Customer Support

Timken Expands Aerospace Aftermarket Capabilities for Enhanced Customer Support

22-Feb-2010Source: Timken

As the aerospace industry continues to make its way through a difficult economic cycle, The Timken Company’s Aerospace and Defense business announced plans to expand its Aerospace Aftermarket Solutions organization to enhance its overhaul and repair operations, including: Staff and organizational enhancements to bolster its engine overhaul and repair capabilities; The addition of 100 new... Read more

Bell Named #1 in Customer Service for 16th consecutive year

Bell Named #1 in Customer Service for 16th consecutive year

22-Feb-2010Source: Bell

Bell Helicopter, a Textron Inc. (NYSE: TXT) company, once again was voted number one in customer service by the readers of Professional Pilot magazine. Ranking at the top in each of the seven categories, Bell has won this honor for the helicopter industry for the 16th consecutive year. “For the past several years we have... Read more

12 Bell Customer Service Facilities Achieve Platinum Rating

12 Bell Customer Service Facilities Achieve Platinum Rating

22-Feb-2010Source: Bell

Bell Helicopter, a Textron Inc. (NYSE: TXT) company, today recognized 12 Customer Service Facilities (CSFs) as achieving Platinum-level ratings for 2010. “We are extremely pleased to announce the 2010 Platinum-level Customer Service Facilities,” said Danny Maldonado, senior vice president of customer support and chief services officer at Bell Helicopter. “We are proud to call these... Read more

Air Comm Introduces On Demandâ„¢ Comprehensive Customer Support Program

Air Comm Introduces On Demandâ„¢ Comprehensive Customer Support Program

17-Feb-2010Source: Air Comm

Air Comm Corporation will introduce its Customer Support On Demandâ„¢ program to the international helicopter community during Heli-Expo 2010, Feb. 21-23. Visit company representatives in Exhibit 2817. Air Comm Corp. is a privately held company that develops environmental control systems and provides mission-critical components and engineering solutions for military and commercial aerospace customers. On Demand... Read more

Turbomeca adds four new Service Centers in US

Turbomeca adds four new Service Centers in US

20-Oct-2009Source: Turbomeca

Turbomeca USA has taken a new approach to servicing its customers by giving them what they want, more choices. We are proud to announce the first four Service Centers in our Network marking the beginning of many Turbomeca approved Service Centers to come.... Read more

Turbomeca Takes a New Approach to Customer Service contracting new Service Centers Worldwide

Turbomeca Takes a New Approach to Customer Service contracting new Service Centers Worldwide

20-Oct-2009Source: Turbomeca

Turbomeca USA has taken a new approach to servicing its customers by giving them what they want, more choices. We are proud to announce the first four Service Centers in our Network marking the beginning of many Turbomeca approved Service Centers to come... Read more

BBA Aviation ERO Changes Role for Lafayette Facility Into a Support and Logistics Center

BBA Aviation ERO Changes Role for Lafayette Facility Into a Support and Logistics Center

18-Sep-2009Source: Vertical

BBA Aviation Engine Repair and Overhaul (ERO) is transforming its Lafayette, Louisiana component repair operation into a support and logistics center. The component repair work currently being done at the facility will be moved to the Dallas Airmotive Heritage Park facility in the Dallas-Fort Worth metropolitan area.... Read more

American Eurocopter opens the doors on new Customer Service and Fleet Operations Center

American Eurocopter opens the doors on new Customer Service and Fleet Operations Center

21-Jul-2009Source: American Eurocopter

During the company’s 40th Anniversary celebration at its Grand Prairie, TX, headquarters, American Eurocopter cut the ribbon for its new, state-of-the-art Customer Service and Fleet Operations Center (CSFC).... Read more

MD Helicopters Announces New VP of Customer Support

MD Helicopters Announces New VP of Customer Support

22-Feb-2009Source: Vertical Magazine

... Read more

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