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Product-support

Bell tops three Product Support surveys

Bell tops three Product Support surveys

Bell Helicopter, a Textron Inc. company (NYSE: TXT), continues its lead in customer support rankings in 2013 with service that is second to none. The company topped the charts in three of the aviation industry’s most prominent customer surveys: Aviation International News’ (AIN) 2013 Product Support Survey, Rotor & Wing’s OEM Excellence Ratings and Professional Pilot’s Helicopter Product Support Survey. “We are… Read more »

Source: Bell, 13-Sep-13

Turbomeca sign support agreement with German Federal Police

Turbomeca sign support agreement with German Federal Police

During the ILA Berlin Air Show, Turbomeca (Safran group) announces the signature of a Support by the Hour agreement with the German Federal Police. This Support by the Hour agreement (SBH®) covers 32 Arrius 2B2 engines powering 16 twin-engine EC135T2i helicopters. Spread over 12 bases, the German Federal Police is performing air rescue missions around… Read more »

Source: Turbomeca, 13-Sep-12

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Helibras launches Bralog logistics and customer service

Helibras launches Bralog logistics and customer service

[Electronic translation from local language press release] Helibras, sales leader of turbine helicopters, is launching Bralog, its new platform of logistics and customer service, to enhance and facilitate the provision of parts and services to the company’s helicopters already marketed nationwide. The project is divided into several stages, but has already begun to operate in… Read more »

Source: Helibras, 31-Aug-12

Bell Helicopter Named #1 in Product Support

Bell Helicopter Named #1 in Product Support

Bell Helicopter, a Textron Inc. (NYSE: TXT) company, has been named number one in product support in Aviation International News’ 2012 Product Support Survey for the seventh consecutive year. Bell Helicopter topped the scores in nine of 10 categories surveyed and strengthened its position by 4% from 2011.  Consistently named the industry leader in customer… Read more »

Source: Bell, 30-Aug-12

EADS establishes Eurocopter technical support centre in Dublin

EADS establishes Eurocopter technical support centre in Dublin

Eurocopter, the world’s leading helicopter manufacturer and part of the EADS Group, has established a new international customer technical support centre, based in Dublin’s International Financial Services Centre.   The creation of Eurocopter International Services (EIS) represents a major step in the development of Eurocopter’s activities in Ireland and will contribute to the achievement of the… Read more »

Source: IDA, 15-Aug-11

Bell’s top rank in product support validated by second independent survey

Bell’s top rank in product support validated by second independent survey

Bell Helicopter, a Textron Inc. (NYSE: TXT) company, has been named number one in product support in Aviation International News’ 2011 Product Support Survey for the sixth consecutive year. As the top scorer in eight of the 10 categories surveyed, Bell Helicopter strengthened its position as the industry leader in customer support. Earlier this year,… Read more »

Source: Bell, 07-Aug-11

Turbomeca USA signs global support agreement with Era Helicopters

Turbomeca USA signs global support agreement with Era Helicopters

The Global Support Agreement, signed today between Turbomeca USA and ERA Helicopters LLC* will provide proximity based engine support services covering ERA’s fleet of 43 engines which includes, Makila 2A and Makila 2A1 engines and Arriel 1S1 and Arriel 2S2 engines. Under this Agreement Turbomeca USA, located in Grand Prairie, Texas, will be responsible for… Read more »

Source: Turbomeca, 08-Mar-11

Rolls-Royce takes top spot in powerplant product support surveys

Rolls-Royce takes top spot in powerplant product support surveys

Rolls-Royce, the global power systems company, was ranked as the leading provider of product support for turboshaft and turboprop engines in both the 2010 Aviation International News (AIN) and Professional Pilot Magazine surveys of user feedback, which have recently been announced. Dean Kimsey, Rolls-Royce Vice President – Customer Business, said, “Recognition from our customers is… Read more »

Source: Rolls-Royce, 06-Mar-11

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Bell extends its lead in product support rankings

Bell extends its lead in product support rankings

FORT WORTH, TEXAS (February 17, 2011) – Bell Helicopter, a Textron Inc. (NYSE: TXT) company, has been voted number one in product support by the readers of Professional Pilot magazine. With its largest lead and highest ranking of 7.96 out of a possible 10.0 since the awards inception, Bell Helicopter has earned this top honor… Read more »

Source: Bell, 17-Feb-11

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Second independent survey validates Bell’s #1 position in product support

Second independent survey validates Bell’s #1 position in product support

Bell Helicopter, a Textron Inc. (NYSE: TXT) company, once again claims the number one ranking in product support by the readers of Aviation International News magazine. Bell has been awarded this honor every year since the magazine began including helicopters in the poll in 2006. “At Bell, our goal is to provide our customers complete… Read more »

Source: Bell, 10-Aug-10

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Professional Pilot magazine’s customer survey recognizes improvements in Eurocopter’s product support

Professional Pilot magazine’s customer survey recognizes improvements in Eurocopter’s product support

Eurocopter’s best rating increase in Professional Pilot magazine’s highly respected Helicopter Product Support Survey is a confirmation of the company’s efforts to enhance its customer support. American Eurocopter’s investments to improve customer support include upgrading one of the multi-function dynamic component test benches at its Grand Prairie, Texas headquarters to perform EC135 main gear box… Read more »

Source: American Eurocopter, 24-Feb-10

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Bell Helicopter Takes the Top Spot in Product Support Categories

Bell Helicopter Takes the Top Spot in Product Support Categories

Bell Helicopter scored another win with its repeat as the highest rated rotorcraft manufacturer for product support in the Aviation International News (AIN) annual survey.

Source: Bell, 14-Aug-09

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Vector Aerospace announces transition of Breeze Eastern product support

Vector Aerospace Corporation wishes to inform its customers and affected operators that they once again have a Canadian support alternative for Breeze Eastern Corporation products.

Source: Vertical, 11-Aug-09

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