Bell opens new call centre
Source: Bell, 07-Oct-11
Bell Helicopter, a Textron Company (NYSE: TXT), has implemented a new call center for customers of its Aeronautical Accessories brand and its Repair and Overhaul operation in Piney Flats, Tenn. The call center simplifies the process of incoming customer calls and increases routing capabilities, resulting in reduced overall call time and more rapid inquiry resolution. [...]
StandardAero receives R-R customer service awards
Source: StandardAero, 09-Mar-11
StandardAero, a Dubai Aerospace Enterprise (DAE) company, received multiple awards at the Rolls-Royce FIRST Network Recognition Reception. Awards included the Customer Satisfaction Award and the Going the Extra Mile Award. “StandardAero is proud of its long-standing relationship with Rolls-Royce and being recognized for our achievements in customer service by such a well-respected market leader is [...]
Bell honors top Customer Service Facilities
Source: Bell, 07-Mar-11
Bell Helicopter, a Textron Inc. (NYSE: TXT) company, has named the 2011 Platinum-level Customer Service Facilities (CSFs). These 14 independently-owned maintenance, repair and overhaul service providers were recognized last evening during the Bell Helicopter Customer Reception at Heli-Expo 2011 in Orlando, Florida. “Bell Helicopter is consistently recognized as a leader in customer support throughout the [...]
Bell strengthens customer service in Latin America and Central Asia
Source: Bell, 06-Mar-11
Bell Helicopter, a Textron Inc. (NYSE: TXT) company has appointed two new Bell Helicopter authorized Customer Service Facilities (CSFs), expanding its service capabilities in Latin America and Central Asia. In February, Bell Helicopter appointed Sky Tech, LLP in Almaty, Kazakhstan, and Eagle Copters Centro Mantenimiento Autorizado S.A (Eagle Copters) in Santiago, Chile, as the company’s [...]
Bell Helicopter Recognizes Top Customer Service Facilities
Source: Bell, 23-Feb-10
Representatives from across the helicopter industry’s customer support and service sector are expected to turn out on Monday, Feb. 22 at Heli-Expo as Bell Helicopter honors 12 worldwide customer service facilities (CSFs) with Platinum-level rankings. The awards ceremony will recognize leaders in the customer service arena and highlight the commitment of Bell operators around the [...]
MD Helicopters Service Center in Mesa Renews Commitment to High Quality Customer Service
Source: MD Helicopters, 22-Feb-10
MD Helicopters, Inc. (MDHI) announces a new level of service and customer support in its Mesa, Arizona based Factory Service Center. To meet the increasing needs of customers to revitalize existing aircraft, MD Helicopters has committed new resources to the following highly popular and successful programs: MD 500E to MD 530F Conversions MD 900 to [...]
Bell Named #1 in Customer Service for 16th consecutive year
Source: Bell, 22-Feb-10
Bell Helicopter, a Textron Inc. (NYSE: TXT) company, once again was voted number one in customer service by the readers of Professional Pilot magazine. Ranking at the top in each of the seven categories, Bell has won this honor for the helicopter industry for the 16th consecutive year. “For the past several years we have [...]
12 Bell Customer Service Facilities Achieve Platinum Rating
Source: Bell, 22-Feb-10
Bell Helicopter, a Textron Inc. (NYSE: TXT) company, today recognized 12 Customer Service Facilities (CSFs) as achieving Platinum-level ratings for 2010. “We are extremely pleased to announce the 2010 Platinum-level Customer Service Facilities,” said Danny Maldonado, senior vice president of customer support and chief services officer at Bell Helicopter. “We are proud to call these [...]
Turbomeca adds four new Service Centers in US
Source: Turbomeca, 20-Oct-09
Turbomeca USA has taken a new approach to servicing its customers by giving them what they want, more choices. We are proud to announce the first four Service Centers in our Network marking the beginning of many Turbomeca approved Service Centers to come.
Turbomeca Takes a New Approach to Customer Service contracting new Service Centers Worldwide
Source: Turbomeca, 20-Oct-09
Turbomeca USA has taken a new approach to servicing its customers by giving them what they want, more choices. We are proud to announce the first four Service Centers in our Network marking the beginning of many Turbomeca approved Service Centers to come
American Eurocopter opens the doors on new Customer Service and Fleet Operations Center
Source: American Eurocopter, 21-Jul-09
During the company’s 40th Anniversary celebration at its Grand Prairie, TX, headquarters, American Eurocopter cut the ribbon for its new, state-of-the-art Customer Service and Fleet Operations Center (CSFC).
