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Customer-service

New HCare Fleet features reduce customers’ operational workload

Airbus and its long-time partner, Rusada, recently launched a new electronic ordering feature designed to reduce customer workload when ordering helicopter parts. The new interface between Airbus Helicopters’ e-ordering software and Envision, Rusada’s maintenance information system, now permits customers to input their orders just once into Envision. The interface communicates directly with e-ordering, thereby limiting… Read more »

Source: Airbus Helicopters, 13-Mar-17

Airbus uses QR codes to collect customer feedback

Airbus uses QR codes to collect customer feedback

As part of its ongoing journey towards improving customer satisfaction, Airbus is implementing QR codes as a means of collecting customer feedback following each spare part delivery originating from Marignane, France. Upon receipt of a package, customers can scan the affixed QR code using their smartphone, displaying a webpage on which they can select their… Read more »

Source: Airbus Helicopters, 13-Mar-17

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Airbus to enhance customer support through Premium Service Centers

Airbus to enhance customer support through Premium Service Centers

Airbus Helicopters Inc. is taking additional steps to enhance customer support to its many, far-flung Airbus helicopter operators by creating a network of specially trained, stocked and equipped Premium Service Centers. Premium Service Centers will be selected from the company’s existing network based on their geographical coverage, reputation, and quality of services provided to their… Read more »

Source: Airbus Helicopters, 06-Mar-17

Bell provides update on Customer Support

Bell provides update on Customer Support

Bell Helicopter, a Textron Inc. (NYSE: TXT) company, today announced significant progress with its customer service – continuing to provide the best customer support in the industry. “In 2016 we launched a brand new support solution, our Customer Advantage Plans (CAP), and strengthened our support network, adding four new service centers  across the globe,” said Glenn… Read more »

Source: Bell Helicopter, 18-Jan-17

Airbus to build new customer service center in Chile

Airbus to build new customer service center in Chile

Airbus Helicopters recently celebrated its fifteenth anniversary in Santiago, Chile, and unveiled new investments in the South Cone region of South America, amounting to 4.6 million US dollars. On November 11, 2016, Airbus Helicopters celebrated its fifteenth anniversary in Santiago, Chile, and unveiled new investments in the South Cone region of South America, amounting to… Read more »

Source: Airbus Helicopters, 28-Nov-16

Bell lauches Customer Advatage Plan in Japan

Bell lauches Customer Advatage Plan in Japan

Bell Helicopter, a Textron Inc. (NYSE: TXT) company, today announced the first customer for its Customer Advantage Plan (CAP) support solution in Japan. SECO International signed a letter of intent (LOI) for CAP coverage of their two future Bell 505’s while at the Japan International Aerospace Exhibition. Bell Helicopter’s Customer Advantage Plans provide customers with comprehensive… Read more »

Source: Bell, 18-Oct-16

Customer Advantage Plan – Bell signs second customer

Customer Advantage Plan – Bell signs second customer

Bell Helicopter, a Textron Inc. (NYSE: TXT) company announced today that HALO-Flight, a helicopter emergency medical service (EMS) in Texas, has signed their Bell 429 for the Customer Advantage Plan (CAP) – the second U.S. based EMS customer to sign for the new service solution. Bell Helicopter’s Customer Advantage Plans provide customers with comprehensive coverage… Read more »

Source: Bell, 21-Jul-16

Bell and Turbomeca announce joint JetRanger X service option

Bell and Turbomeca announce joint JetRanger X service option

Bell Helicopter a Textron Inc. company, (NYSE: TXT), announced today a collaboration with Turbomeca (Safran, Euronext Paris : SAF)  to provide a complete service option for the Bell 505 protecting the entire aircraft – including engine coverage. Customers who select Bell Helicopter’s Customer Advantage Plan (CAP), and Turbomeca’s Support By the Hour plan, with their aircraft will receive comprehensive aircraft… Read more »

Source: Bell, 01-Mar-16

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Airbus Helicopters HCare Customer Service goes digital

Airbus Helicopters HCare Customer Service goes digital

Airbus Helicopters has today announced the latest axis of its HCare services development with the release of two new families of digital Connected Services: HCare Fleet and HCare Flight. HCare Fleet offers digital services to support and ease maintenance operations through two new solutions: •Fleet Keeper is the only Airbus Helicopters-approved solution providing a digital… Read more »

Source: Airbus, 08-Oct-15

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Airbus Helicopters’ HCare brings a new dynamic in customer service

Airbus Helicopters’ HCare brings a new dynamic in customer service

Named “HCare” – which is consistent with Airbus Helicopters’ new H designations for its rotorcraft product lines – this strategy is focused on bringing the most tailor-made and competitive services for customers’ daily operations. HCare was unveiled at the Heli-Expo 2015 industry show in Orlando, Florida, where the company has a high-profile participation (Exhibit #2437)…. Read more »

Source: Airbus, 06-Mar-15

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AgustaWestland Introduces New Customer Service Plans For Its Commercial Helicopters

AgustaWestland Introduces New Customer Service Plans For Its Commercial Helicopters

AgustaWestland has introduced a new range of AgustaWestland Service offerings to better serve the wide ranging needs of its customers. Four new plans called Essential, Full Components, Operational Support and All Inclusive have been developed to address different levels of customer operational needs. Additionally customers can choose either Priority or Standard service levels, both with… Read more »

Source: AgustaWestland, 03-Mar-15

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AgustaWestland “Service Excellence” Project Delivers Improved Customer Service

AgustaWestland “Service Excellence” Project Delivers Improved Customer Service

AgustaWestland introduced significant changes in 2014 to its Customer Support and Training services as the first of three stages of its “Service Excellence” project, part of the Company Vision revolving around the “ThinkCustomer” ethos. The first stage is now complete with the second and third stages to be implemented in 2015. Excellence is being pursued… Read more »

Source: AgustaWestland, 03-Mar-15

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Airbus Helicopters highlights innovative service solutions

Airbus Helicopters highlights innovative service solutions

The increased scope of Airbus Helicopters’ support and services offer is being spotlighted at this week’s 2014 Heli-Expo exhibition in Anaheim, California, where the company is providing details on support for new aircraft, training and operations, helicopter upgrades, new information services and enhancements to the Keycopter® customer portal. “Keeping our helicopters flight-ready with customers and… Read more »

Source: Airbus Helicopters, 27-Feb-14

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StandardAero Receives 2014 Rolls-Royce FIRST Network Customer Satisfaction Award

StandardAero Receives 2014 Rolls-Royce FIRST Network Customer Satisfaction Award

StandardAero received Rolls-Royce FIRST Network Customer Satisfaction Award at the HAI Heli-Expo show in Anaheim, Calif. The 2014 award represented the fifth consecutive year that the company has been recognized by Rolls-Royce for outstanding customer satisfaction providing M250 engine MRO services and support for helicopter operators. The 2014 award recognized StandardAero for its efforts to… Read more »

Source: StandardAero, 26-Feb-14

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Bell appoints new Director of Sales and Customer Service

Bell appoints new Director of Sales and Customer Service

Bell Helicopter, a Textron Inc. company (NYSE: TXT), announced that Jason Johnson has joined Bell Helicopter as director, Sales and Customer Support. In this role, Johnson is responsible for the Bell Helicopter Customer Support and Services (CSS) Sales and Customer Support activities worldwide. “We are very pleased to have Jason join our team,” said Eric… Read more »

Source: Bell, 31-Jul-13

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Bell opens new call centre

Bell opens new call centre

Bell Helicopter, a Textron Company (NYSE: TXT), has implemented a new call center for customers of its Aeronautical Accessories brand and its Repair and Overhaul operation in Piney Flats, Tenn. The call center simplifies the process of incoming customer calls and increases routing capabilities, resulting in reduced overall call time and more rapid inquiry resolution…. Read more »

Source: Bell, 07-Oct-11

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StandardAero receives R-R customer service awards

StandardAero receives R-R customer service awards

StandardAero, a Dubai Aerospace Enterprise (DAE) company, received multiple awards at the Rolls-Royce FIRST Network Recognition Reception. Awards included the Customer Satisfaction Award and the Going the Extra Mile Award. “StandardAero is proud of its long-standing relationship with Rolls-Royce and being recognized for our achievements in customer service by such a well-respected market leader is… Read more »

Source: StandardAero, 09-Mar-11

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Bell honors top Customer Service Facilities

Bell honors top Customer Service Facilities

Bell Helicopter, a Textron Inc. (NYSE: TXT) company, has named the 2011 Platinum-level Customer Service Facilities (CSFs). These 14 independently-owned maintenance, repair and overhaul service providers were recognized last evening during the Bell Helicopter Customer Reception at Heli-Expo 2011 in Orlando, Florida. “Bell Helicopter is consistently recognized as a leader in customer support throughout the… Read more »

Source: Bell, 07-Mar-11

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Bell strengthens customer service in Latin America and Central Asia

Bell strengthens customer service in Latin America and Central Asia

Bell Helicopter, a Textron Inc. (NYSE: TXT) company has appointed two new Bell Helicopter authorized Customer Service Facilities (CSFs), expanding its service capabilities in Latin America and Central Asia. In February, Bell Helicopter appointed Sky Tech, LLP in Almaty, Kazakhstan, and Eagle Copters Centro Mantenimiento Autorizado S.A (Eagle Copters) in Santiago, Chile, as the company’s… Read more »

Source: Bell, 06-Mar-11

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Bell Helicopter Recognizes Top Customer Service Facilities

Bell Helicopter Recognizes Top Customer Service Facilities

Representatives from across the helicopter industry’s customer support and service sector are expected to turn out on Monday, Feb. 22 at Heli-Expo as Bell Helicopter honors 12 worldwide customer service facilities (CSFs) with Platinum-level rankings. The awards ceremony will recognize leaders in the customer service arena and highlight the commitment of Bell operators around the… Read more »

Source: Bell, 23-Feb-10

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MD Helicopters Service Center in Mesa Renews Commitment to High Quality Customer Service

MD Helicopters Service Center in Mesa Renews Commitment to High Quality Customer Service

MD Helicopters, Inc. (MDHI) announces a new level of service and customer support in its Mesa, Arizona based Factory Service Center. To meet the increasing needs of customers to revitalize existing aircraft, MD Helicopters has committed new resources to the following highly popular and successful programs: MD 500E to MD 530F Conversions MD 900 to… Read more »

Source: MD Helicopters, 22-Feb-10

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Bell Named #1 in Customer Service for 16th consecutive year

Bell Named #1 in Customer Service for 16th consecutive year

Bell Helicopter, a Textron Inc. (NYSE: TXT) company, once again was voted number one in customer service by the readers of Professional Pilot magazine. Ranking at the top in each of the seven categories, Bell has won this honor for the helicopter industry for the 16th consecutive year. “For the past several years we have… Read more »

Source: Bell, 22-Feb-10

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12 Bell Customer Service Facilities Achieve Platinum Rating

12 Bell Customer Service Facilities Achieve Platinum Rating

Bell Helicopter, a Textron Inc. (NYSE: TXT) company, today recognized 12 Customer Service Facilities (CSFs) as achieving Platinum-level ratings for 2010. “We are extremely pleased to announce the 2010 Platinum-level Customer Service Facilities,” said Danny Maldonado, senior vice president of customer support and chief services officer at Bell Helicopter. “We are proud to call these… Read more »

Source: Bell, 22-Feb-10

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Turbomeca adds four new Service Centers in US

Turbomeca adds four new Service Centers in US

Turbomeca USA has taken a new approach to servicing its customers by giving them what they want, more choices. We are proud to announce the first four Service Centers in our Network marking the beginning of many Turbomeca approved Service Centers to come.

Source: Turbomeca, 20-Oct-09

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Turbomeca Takes a New Approach to Customer Service contracting new Service Centers Worldwide

Turbomeca Takes a New Approach to Customer Service contracting new Service Centers Worldwide

Turbomeca USA has taken a new approach to servicing its customers by giving them what they want, more choices. We are proud to announce the first four Service Centers in our Network marking the beginning of many Turbomeca approved Service Centers to come

Source: Turbomeca, 20-Oct-09

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American Eurocopter opens the doors on new Customer Service and Fleet Operations Center

American Eurocopter opens the doors on new Customer Service and Fleet Operations Center

During the company’s 40th Anniversary celebration at its Grand Prairie, TX, headquarters, American Eurocopter cut the ribbon for its new, state-of-the-art Customer Service and Fleet Operations Center (CSFC).

Source: American Eurocopter, 21-Jul-09

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Bell Recognizes Platinum Level Customer Service Facilities

Source: Bell, 22-Feb-09

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Bell Named Number One in Customer Service For 15th Consecutive Year

Source: Bell, 22-Feb-09

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